What are the responsibilities and job description for the Windows/Systems Engineer position at Catapult Federal Services?
**4-6 Month Contract-to-Hire, with the potential to be extended or become full time.**
**Must be able to commute to Arlington, VA daily! (DMV residents)**
Hours: 8 hours/day, Core Business Hours (On-site at HQ, 4 days/week)
Description:
- The Windows/Systems Engineer will play a critical role in supporting the IT infrastructure. Key responsibilities include:
- Reimaging New Laptops: Use Deployment Server and Intune imaging tools to reimage new laptops.
- Laptop Swap: Work with end users to swap old laptops for new ones, handling shipping and receiving logistics.
- User Setup: Assist users with first-time login and account setup on the new laptop.
- End User Support: Troubleshoot end-user issues for staff working onsite at HQ.
- Subject Matter Expert: Serve as a subject matter expert for KACE and Intune in the context of End User Computing (EUC).
- Onboarding, Relocation, and Offboarding: Manage EUC-related activities and continuously improve the onboarding process.
- PC Image Development: Develop and update PC images and laptop models tailored for client needs to optimize onboarding, offboarding, and support.
- Patching Operations: Perform patching operations using automated tools provided by the infrastructure team.
- Data Center Support: Assist with after-hours emergency support and planned maintenance for regional data centers.
- Equipment Preparation: Prepare and ship equipment as required for conferences.
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Skills Required:
- Microsoft Windows Operating Systems and Microsoft Office proficiency.
- Hands-on experience with Windows Active Directory and Exchange.
- Intune Imaging Tools expertise is a MUST.
- Experience with Laptop/ Desktop Builds using Symantec Ghost.
- Strong foundation in TCP/IP.
- Knowledge of network troubleshooting, including Ethernet and IP configuration.
- Familiarity with basic computer security principles (anti-virus, anti-spam, personal firewall).
- Experience with software distribution and patch management.
- Knowledge of Wireless LAN, VPN access, SMS, and MOM.
- A Certification preferred.
- Strong analytical thinking and attention to detail.
- Excellent customer service and communication skills.
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This role is an excellent opportunity for someone looking to support a key IT infrastructure project with the potential for permanent placement. You’ll be instrumental in ensuring the successful deployment and setup of laptops for end users while troubleshooting issues and enhancing the IT experience.
