Training Program Manager II

Job Description

Job Description

Training Program Manager II

Learning & Development

Hybrid Role (2 days onsite) - Locations : San Diego, CA | Tucson, AZ | San Francisco, CA | Mountain View, CA | Atlanta, GA .

Contract Position

We are seeking a Learning Program Manager II to design, develop, and manage global training programs for online support products. The ideal candidate will have experience in program management, instructional design, AI-driven learning, and data analytics. They must excel in stakeholder collaboration, Agile methodologies, and fintech / accounting learning solutions.

About Our Client

A leading financial software company that develops innovative products like TurboTax, QuickBooks, and ProConnect. With a global presence and a commitment to transforming the financial landscape, our client empowers businesses and individuals through cutting-edge technology solutions. The company is known for its customer-centric approach, continuous innovation, and creating tools that simplify complex financial processes.

Job Description

We are seeking a passionate Training Program Manager to join our Academy Learning & Development team. In this critical role, you'll be instrumental in developing and supporting a network of 20,000 Customer Success Experts who provide extraordinary support for our product ecosystem.

Your work will directly impact the growth, onboarding, and continuous development of our support experts. You'll be part of an innovative team dedicated to transforming learning experiences and building a world-class Expert Network that drives customer success.

Duties and Responsibilities

• Develop and manage learning experiences that promote a growth mindset aligned with company values
• Apply instructional design methodology to create performance-based learning outcomes
• Utilize design thinking and rapid prototyping to solve learning and development challenges
• Create engaging content that supports diverse learning preferences and accessibility needs
• Analyze and leverage data to optimize the learning journey and drive business outcomes
• Collaborate with cross-functional teams to influence and implement learning initiatives
• Manage and curate learning content using sustainable and efficient processes
• Explore and implement new learning technologies and tools

Required Experience / Skills

Nice-to-Haves

Pay & Benefits

Call to Action

Join our team and help transform learning experiences for our Customer Success Experts! Apply now and be part of an innovative learning and development team.

Training | Program Management | Learning & Development | Customer Success | Professional Growth | Instructional Design | Agile | Data-Driven Learning

Salary : $55 - $56