What are the responsibilities and job description for the Program Manager with Security Clearance position at Catapult Staffing?
Overview :
World’s digital infrastructure company, operating 200 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800 networks and 2,900 cloud and IT service providers in over 26 countries spanning five continents. You will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Responsible for program delivery of multiple related projects and builds effective relationships with stakeholders. Responsibilities
- Serve as the primary business representative to the client
- Represent the client’s business interests to all teams; ensure customer’s business goals and services are properly aligned
- Serve as the focal point for account, financial and organizational communication to / from the client
- Advise of all for technical and operational communication to / from the client
- Represent client’s operational interests to all teams
- Ensure that no operational request or need of the client goes unanswered or un-addressed
- Ensure that no business request or need of the client goes unanswered or un-addressed
- Ensure that executive communication occurs and proper messaging is delivered to key customer contacts and senior management during and post incidents
- Ensure that maintains relationships at all levels of the client organization up to and including the decision maker (and above if relevant)
- Input and maintain customer organizational and contact data
- Input and maintain customer organizational and contact data in systems
- Aggregate data, format and communicate data to the client
- Generate Monthly / Quarterly / Annual operational briefings and communicate to client
- Assist to aggregate, format and deliver data to client to assist client with audit, compliance and other business relationship related reporting projects
- Manages the generation of quotes and orders
- Serve as the primary driver of new organic growth opportunities to increase revenue from existing clients
- Manage the renewal process as customer contracts expire
- Protect customer relationships from competitive threats
- Serve as the primary point of contact for customer financial concerns (Billing Errors, Credits, etc.)
- Serve as a resource for customer impacting financial transactions (eg. customer service of SLA credits)
- Request, justify and manage operational credits
- Gather operational data as needed to calculate SLA and other operational credits
- Variable Usage (Bandwidth, Power, etc.) Consumables Management
- Gather, analyze and trend usage data of consumables products; report needed changes
- Present opportunities for more efficient usage to the client when they exist Qualifications
- 7 years experience preferred
- Bachelor's Degree required
- PMP certificate required
- Must have a current TS / SCI with a full-scope polygraph clearance