Surgical Services Patient Services Check Out

POSITION SUMMARY: The primary focus of Patient Services Check Out staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication.

What We Offer:

• Starting wage of $13-$14 per hour or more. Will consider previous optometry/ophthalmology or medical experience
• 6.5 paid holidays per year
• 2 Floating Holidays
• Approximately 8 days of PTO within first year
• Employee Referral Program
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITES:

• Ensures Quality of Care and Exceptional Customer Service through:
  • Greet patients in a friendly, professional manner
  • Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
  • Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification
  • Monitor patient flow throughout the office, properly communicating delays
  • Respond to patient inquiries about billing, procedures, policies and available services
  • Evaluate and support implementation of new technology and equipment
  • Provide a safe and clean office environment
  • Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
  • Monitor MWEC processes to ensure compliance with the organization’s policies and with the guidelines set by relevant regulatory agencies
  • Demonstrate a commitment to Standards of Care and Vision for Life principles
  • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
• Previous medical office experience and knowledge Optometry is preferred

COMPETENCIES:

• Proficient in EHR, including exceptional keyboarding skills
• Ability to accurately process insurance claims, and ensure proper reporting to Central Billing
• Excellent interpersonal, written, and verbal communication skills
• Detail-oriented with strong organizational skills
• Ability to obtain knowledge and skills on the job or through educational courses
• A strong commitment to helping people
• Polite, professional, and courteous
• Ability to lead, motivate, and promote a team environment
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
• Report for scheduled work shifts in a dependable and timely fashion pursuant to attendance policy

ENVIRONMENT AND PHYSICAL DEMANDS:

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day orientation period. This training includes instructional sessions on medical coding/billing, mechanical equipment, optical math, optical physics, and job-specific responsibilities, along with education on basic optical terminology and ocular diseases.
• Obtaining certification in optometric field is encouraged. MWEC will provide assistance t