What are the responsibilities and job description for the Application Specialist position at Catawba College?
POSITION SUMMARY:
The Application Specialist plays a critical role in the efficient management and support of institutional software and services. This position is responsible for assisting with system administration, providing advanced troubleshooting, and delivering training to end-users. The ideal candidate should possess a deep understanding of software used in higher education, be skilled in problem analysis, data suitability assessment, testing, training, and ongoing support.
PRIMARY RESPONSIBILITIES:
Software Administration: Assist in the configuration, maintenance, and optimization of assigned software/services, ensuring data accuracy and system performance. Example software includes Banner (with specific emphasis on the Finance and Financial Aid modules), Argos, and so on.
End-User Training: Develop and deliver training programs to educate end-users on system features, processes, and best practices.
Advanced Troubleshooting: lnvestigate and resolve complex technical issues related to the assigned software/services, working closely with end-users and IT support teams.
Data Suitability Assessment: Evaluate the quality and integrity of data within assigned software/services, identifying discrepancies and implementing data cleansing processes.
Testing: Pian, execute, and document testing procedures to validate system updates, enhancements, and patches.
Documentation: Maintain comprehensive documentation of system configurations, procedures, and training materiais.
Support: Provide ongoing technical support to end-users, addressing their inquiries and issues promptly and effectively.
User Access Management: Manage user accounts, access permissions, and security settings within assigned software/services.
Reporting: ln partnership with other IT team members, generate and distribute reports and dashboards to end users as required.
System Optimization: Continuously identify opportunities for system improvements and efficiency enhancements.
Data lntegration: Collaborate with other IT professionals, as well as other departments to facilitate data integration and data flow between the assigned software/services and other institutional systems.
Security Compliance: Ensure that assigned software/services comply with data security and privacy regulations.
Vendor Communication: Liaise with vendors to report and resolve technical issues and coordinate software updates.
Process Automation: Collaborate with other IT professionals to develop automated solutions to streamline routine administrative tasks within assigned software/services.
User Feedback: Collect user feedback and input to inform system enhancements and feature requests.
QUALIFICATIONS:
- Bachelor's degree in information technology, computer science, ora related
- Strong problem-solving and analytical
- Excellent communication and training
- Familiarity with data analysis and reporting
EXPERIENCE:
- 5 years of experience in Higher Education software administration, support, and
- 5 years of experience with Ellucian
APPLICATION PROCESS: Applicants shall submit the following materials, in a single file, pdf version only, to employment@catawba.edu:
- A letter of application;
- Resume or Curriculum Vitae; and
- Contact information for three (3) professional references.
Review of completed applications continues until the position is filled.
Catawba College is an equal opportunity employer. As such, Catawba is committed to providing equal employment opportunities for all employees, regardless of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or veteran status, unless allowed by law and deemed necessary to Catawba operations. Candidates must successfully pass a background check and drug screening before employment begins, and Catawba complies with all federal, state, and local laws governing non-discrimination.
