Tax Collection Clerk II (Delinquent Tax Collector)

Position Description

Responsibilities

• Research accounts, locate delinquent taxpayers, locate employment firms and banking establishments
• Prepare attachments, garnishment levies & judgment files, establish payment plans & work with taxpayers when garnishment is not an option; Maintain current files on delinquent accounts, including posting all enforced collection payments
• Answering phone providing information in line with state statues and county policies, assisting walk-in's, assist banks, mortgage company requests and attorney offices which includes completing legal certification forms
• Support the supervisory positions/switchboard operator in a number of ways, including being the main recipient of the Assistant Tax Collector's unanswered vehicle valuation calls and the unanswered switchboard calls; trained to answer any foreclosure/special assessment calls when required and completing daily cash reconciliation spreadsheets when necessary
• Maintain accessibility with Accurint / NCDOT / Velocity for (Social Security, Addresses, NCDMV License #, Registered Tags, Debit/Credit Cards, Checking Accounts, etc.)
• Coordinate reports, scan LaserFiche, update form letters, assist other collectors with questions on tax collection
• Preparing documentation for pre-foreclosure packet; putting info into chart form in email to send to legal
• Mass mailings for real estate exchange and Debt Set-off letters to taxpayers, maintenance of Debt Set-off files, payments and releases

Qualifications

• High School diploma and 3 years of clerical experience, preferably in a tax office; OR
• High School diploma and 2 years of clerical experience, including 1 year of experience in a tax office; OR
• Associate’s degree in Business/Office/Accounting and 1 year of clerical experience, preferably in a tax office; OR
• Bachelor’s degree in Business/Office/Accounting and preferably some experience in a tax office

• Excellent communication and customer service skills, with the ability to deal professionally and tactfully with the public to answer questions and explain tax related laws and regulations
• Excellent people skills
• Ability to work as a team player
• Excellent organizational skills with strong multi-tasking ability
• Effective computer skills, with ability to use Microsoft Office products, including word and excel and LaserFiche scanning system
• This is considered light work, requiring the ability to lift up to 20 pounds.

Additional Information

• Experience in collecting delinquent accounts/debts
• Knowledge of methods to locate non-resident delinquent taxpayers
• Adept at discerning and establishing payment plans with delinquent taxpayers who are experiencing financial difficulties

Catawba County Benefits
As of 7/1/2024:
You will find that Catawba County has one of the best benefits packages around. Our Human Resources staff are dedicated to keeping in touch with trends in benefits on both a local and national level, listening to employees' suggestions regarding benefits, and continually reviewing to ensure our benefits package is of good quality and meets the needs of both our employees and our organization. Available benefits include:


Health Care

• Health: For a small bi-weekly premium, employees may choose between a traditional (co-pay) health plan and a high deductible health plan coupled with a Health Savings Account (HSA). Coverage may also be purchased for spouse, child(ren), or family.
• Dental Insurance: At no cost to full-time employees, the County covers preventive, routine, and non-routine care. Coverage for the same benefits may also be purchased for spouse, child(ren) and family. In addition, a $2,000 benefit toward orthodontia coverage is provided for children up to age 19.
• Vision Care: Coverage is available, at group rates, for employee and dependents, with 2 plan options to choose from.
• Supplemental critical care and accident insurance plans: These optional coverage plans are available at a nominal cost.
• Flexible Spending Accounts: Pre-tax accounts which can be used to pay for qualified out-of-pocket medical, dental, vision expenses.

• Employee Health Clinic (EHC): An employee medical clinic, available to all County employees, which operates 40 hours a week. Services provided include acute care, first aid, evaluation and care for workers' compensation injuries, pre-employment screenings, health education, and behavioral health referrals. Services offered both in person and through telehealth. Acute care available to employee’s children ages 5-17 regardless of health insurance coverage and for employee’s adult children (ages 18-26) or employee’s spouse if covered on the county’s health insurance.
• Wellness: The County recognizes the importance of our health and well-being. We maintain a very proactive and effective Wellness Program, including reimbursement and discounts for gym membership, incentives for physical activity, on-site nutrition counseling, free exercise opportunities, wellness education and more.
• Employee Assistance Program: Counseling services are available to all County employees and immediate family members in the home. Services are provided in a private and confidential setting (in-person or virtually). The County provides coverage for the first six visits.

• Annual Leave: Full-time employees earn from 10-21 days annually based on years of service. Service credit from other NC and Local Governments in the retirement system may be transferred to the County.
• Sick Leave: Full-time employees earn one day (8 hours) of sick leave per month. Sick leave from other NC and Local Governments in the retirement system may be transferred to the County.
• Holiday Leave: Throughout the year, 11 days of paid leave are provided in recognition of holidays.
• Flexible work schedules.
• Time off for activities that support our local schools.
• Continuing educational assistance.
• Discount tickets to recreational venues.
• Employee appreciation days/activities.
• Tax-free flexible spending account to pay for dependent care.

• Local Governmental Employees Retirement System: For employees assigned to work 20 hours per week or more in a benefitted position, participation in this program is automatic. Employees contribute 6% of their salary, which is tax deferred. After (5) years of creditable service, you become fully vested in the retirement system. Employees may also take advantage of individual and group retirement counseling through the Human Resources department.
• 401K: The County provides a 2% contribution plus an additional 1% match (up to 3% total contribution by the County). Our sworn law enforcement officers receive a flat 5% contribution to their 401k.
• Other Tax Deferred Programs: Other tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), and a 457 supplemental retirement plan (Deferred Compensation).
• Longevity Pay: After 5 years of creditable service, employees receive an annual longevity payment that is paid every year thereafter. This lump sum payment rewards employees for their length of service to Catawba County. The amount is based on years of service.
• Life Insurance: Death benefit equal to one times employee’s annual salary with a minimum coverage amount of $25,000. Optional supplemental life insurance coverage is also available for both employee and dependents through payroll deduction at group rates.
• Short Term Disability: Available at no cost to employees, benefits are available after a 55-day waiting period.
• Long Term Disability: Available through payroll deduction at group rates.
• Eligibility for membership and financial services at State Employees Credit Union (SECU)/Local Government Federal Credit Union (LGFCU).