Slot Attendant Part-Time

Description Summary

Two Kings Casino is hiring Slot Attendants to join our team at Two Kings Casino. Under the guidance of the Slot Manager, Slot Attendants ensure proper guest service coverage for the Slot floor. Responsibilities are, but not limited to, the following functions:

Essential Functions:

• Monitors functioning of slot machines; changes/fixes ticket paper in the slot machines
• Patrols assigned areas to ensure that players are following rules and machines are functioning correctly.
• Processes jackpot payouts in accordance with Company procedures
• Redeems ticket in/ ticket out machine tickets.
• Pays jackpots to guests in a timely manner.
• Makes change for guests in a prompt manner.
• Stocks holding area with voucher paper.
• Answers guest questions about game information
• Responds to and resolves guests' complaints.
• Performs minor repairs or makes adjustments to slot machines, resolving problems such as bill/voucher jams, machine tilts; contacts technician or Supervisor for assistance as needed.
• Records the specifics of malfunctioning machines and documents malfunctions needing repair.
• Follows all departmental policies and procedures.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or GED equivalent.
• No experience required; previous customer service experience preferred.
• Excellent guest service skills
• Ability to perform basic math calculations and accurately handle large sums of money.
• Basic slot knowledge preferred.
• Neat, professional appearance with excellent personal hygiene.
• Must be at least 21 years of age or older and be able to obtain Gaming License.

Physical Requirements

• Must be able to be on walk, feet/stand for entire length of shift.
• Manual dexterity sufficient for handling machine functioning and repairs
• Ability to push and pull chairs in and out that are in front of machines.
• Ability to lift 30 pounds.
• Must be able to stoop, bend, reach, kneel, twist and grasp items.
• Must be able to respond to visual and aural cues.
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality may include secondhand smoke.
• Indoor casino/gaming environment noise level may be moderate to high during busy times.

• Additional Duties/Job Dimensions

  Due to the cyclical nature of the casino industry, employees may be required to work varying schedules to reflect the business needs of the property.

  Upon employment, all employees are required to fully comply with policies and procedures for the safe and efficient operation of company facilities. Employees who violate Company policies and procedures are subject to disciplinary action up to and including termination of employment.

  Catawba Indian Nation exercises INDIAN PREFERENCE

  Native American Indian preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473)

  • Nothing in this job description restricts the managements right to assign or reassign duties and responsibilities on this job at any time.

  The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the essential functions of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function or only a limited number of employees are available to perform that function.

  EOE/AA: Minorities/Females/Veterans/Disabled.