What are the responsibilities and job description for the Key Holder (Wedding & Engagement) position at Catbird?
Catbird is currently seeking a Key Holder to join the team at our Wedding Annex to assist within the management team. The Key Holder will help maintain store operations and maximize profitability through effective management of the floor staff and implementation of policies and procedures. This role is responsible for continuously improving and developing store operation, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the rest of the sales team.
About Catbird
In our 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing - what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.
The key to our success is remaining true to our values :
We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
We believe in making and selling things people will want to keep forever and will bring continuous joy.
We believe in doing everything we can ourselves.
We believe in always thinking of the long game and not focusing on a quick profit.
We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
Key Responsibilities
Responsible for interactions and transactions on the floor and expected to have a high level of communication skills within the company
Manager on duty daily to drive team store sales results
Leads by example regarding professionalism, customer service skills, etc
Support and encourage staff to provide the highest level of customer serviceInform floor staff at start of day of any product updates, policy changes, or other miscellaneous information
Help to assist new employees using company tools and knowledge while monitoring and implementing to existing staff
Act as point person for both staff and customers, managing customer service issues and answering high level questions
Demonstrate an in-depth knowledge of all merchandise
Resolve all customer problems and complaints quickly and effectively, ensuring customer satisfaction
Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)
Daily clienteling communication with wedding and engagement customers
Ability to focus and prioritize during busy times
Delegate tasks to employees to keep the business running smoothly (i.e. chore chart, restocking, tagging products, photo requests, emails, etc)
Maintain sales floor to adhere to brand standards & consistently look for opportunities to improve it
Ensure that all emails are answered in Endear by the end of the day
All appointments are previewed and prepped
Communicate any inventory and supply needs as well as employee issues with Store Manager
Assume Store Manager responsibilities in their absence
Open and close the store following proper procedures documented in the opening and closing checklist
Collaborate with store manager in areas of management, physical security, and inventory management
Our Ideal Candidate
5 days per week availability at the Wedding Annex, including at least one weekend day
1 year of retail leadership experience
Personal integrity and time management
Must be proficient in written and verbal communication
Must be able to navigate Microsoft Office, Gmail, Endear and Acuity
Extensive product knowledge in wedding and engagement styles
24 - $26 an hour
Plus premium weekend pay & monthly bonus opportunities
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