What are the responsibilities and job description for the Guest Services position at Catch a Fire Pizza?
GUEST SERVICES (Host, Runner, Busser, Barback)
Are you a people person who loves the challenge of a fast-paced environment? Do you thrive on delivering an amazing guest experience as part of a dynamic team? Do you have a passion for craft beverages and artisan food ? If so, then you are a great candidate for bartender at Catch-a-Fire Pizza. We offer competitive pay plus great benefits such as health insurance, a 401(k) plan with company match as well as additional team member perks.
Are you a people person who loves the challenge of a fast-paced environment? Do you thrive on delivering an amazing guest experience as part of a dynamic team? Do you have a passion for craft beverages and artisan food ? If so, then you are a great candidate for bartender at Catch-a-Fire Pizza. We offer competitive pay plus great benefits such as health insurance, a 401(k) plan with company match as well as additional team member perks.
POSITION SUMMARY
Catch-a-Fire Pizza is now hiring a full-time guest services team member. We are seeking a passionate hospitality professional who is responsible for ensuring that all guests have the highest quality experience possible. The Guest Services Department consists of multiple jobs, including: Host, Busser, Barback, and Runner. Part time hours are also available. This position will require working evenings and weekends.
Preferred Qualifications
- Customer Service Experience
Requirements
- Excellent communication and customer service skills
- Being extremely accommodating and going the extra mile for our guests
- Dependable attendance and punctuality
- Ability to work with professionalism with all team members and guests at all times; professional appearance and demeanor
- Extremely knowledgeable about all menu items including food and beverage, features, special dietary needs and allergy information
- Must be able to thrive and excel in a fast-paced environment and consistently uphold very high standards
- Technology aptitude for working with POS and digital register; Ability to handle payments accurately and responsibly
- Must be able to maintain a positive attitude at all times and demonstrate teamwork
- Attention to detail, ability to work unsupervised while maintaining safety and quality standards
Responsibilities
- Be a Brand Ambassador! Promote Catch-a-Fire’s goals and company culture; follow company policies & procedures
- Greeting all guests immediately and helping guests find seats in the dining and bar areas as needed
- Escorting guests to their seats in the dining areas and suggesting seating in the bar area as needed
- Taking carryout orders in person and over the phone; taking payments with speed and accuracy; responding in a proactive and friendly manner to any guest concerns to ensure outstanding satisfaction
- Checking out carryout customers by locating and coordinating orders
- Being extremely knowledgeable about our menu; answering guests’ questions, providing outstanding customer service and making recommendations
- Running and serving food/beverages to guests in a professional and timely manner
- Bussing all areas of the restaurant in a professional and timely manner
- Understanding our online ordering system, and being knowledgeable regarding information such as hours, directions, menus, general operations, etc.
- Completing opening and closing duties to allow for a successful service (cleaning, organizing, restocking)
- Completing side work duties, including polishing glassware and silverware, cleaning floors, sanitizing tables, bussing and maintaining overall cleanliness of the restaurant space
- Acknowledging and thanking all guests as they depart
Benefits
- Health, Dental & Vision Insurance
- 401(k) Plan with excellent company match
- Paid Time Off
- Staff Meal Discount Additional Discounts
- Ongoing Career Development
- Opportunity to join a vibrant and growing company!
PHYSICAL REQUIREMENTS
- Ability to frequently sit, stand, walk, stoop, kneel, crouch
- Ability to frequently talk, hear, taste and smell
- Vision abilities include close vision, distance vision and the ability to adjust focus
- Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.
Come be a part of our dynamic team! Please reply by email with your resume for consideration.
