Family Success Support Manager

The Family Success Support Manager collaborates closely with Centers to develop and implement family success plans, monitor progress, and provide ongoing support tailored to each community. This role is dedicated to strengthening the Organization’s commitment to a two-generational approach, empowering families and supporting positive outcomes for both children and their caregivers. The Family Success Support Manger will concentrate solely on driving family success initiatives at the center level, ensuring that families receive the support needed to thrive within the CHS framework. This position will work to understand the needs of families attending CHS Centers and help to shape the scope of the Family Success model. This individual will report to the Senior Director of Programs at the CHS Central Office and will work closely with professionals at each CHS Center to maintain consistency in Family Success policies and procedures.

Responsibilities

• Work collaboratively with Centers to design, implement, and monitor family success programs that align with CHS’s two-generational approach, ensuring consistency and alignment with our mission
• Collaborate closely with the Strategic Partnerships Manager to ensure that community partnerships enhance family success initiatives without overlapping roles, thereby maximizing the impact of both positions
• Implementing family policies, procedures, and strategies for CHS’ network of centers
• Running mission metrics and data points monthly as well as supporting the CQI process to continue the growth of the model
• Supporting Professional Development trainings during Seeds to Lead
• Act as a primary point of contact for Center teams, offering expertise, resources, and support to strengthen family success outcomes tailored to each center’s demographic and community.
• Being a part of the ongoing quality assurance of the Family Success model
• Developing the needed materials and framework for the Family Success model to be implemented to fidelity
• Provide continued evaluations and assessments
• Develop benchmarks and metrics to assess program effectiveness and report outcomes. This includes gathering data, analyzing family progress, and identifying areas for improvement to achieve CHS’s mission more effectively
• Stay updated and informed on family services best practices and regulatory requirements for supporting all families at CHS

Qualifications

• Bachelor’s degree in Social Work, Public Administration, or related field (Masters in related field preferred)
• 5 years of previous experience in family and/or community engagement
• Knowledge of the State (DHS/OCDEL, DOH, OSHA, ADA) and NAEYC standards
• Ability to problem-solve major family related issues and address concerns
• Ability to type and perform data entry with a high degree of accuracy
• Ability to correspond and establish supportive relationships with caseworkers, parent/guardians, staff, and students
• Ability to work in a fast-paced environment with changing priorities
• Responsible, enthusiastic, and cares about working in a mission-focused organization
• Willingness to be held accountable and receive feedback
• Comfortability with technology including MS Office Suite (Outlook, Word, Excel and PowerPoint) and/or willingness to learn
• Exceptional interpersonal skills including the ability to influence, lead, and educate teams
• Demonstrated understanding of and ability to effectively work with low-income families (preferred)
• Ability to proactively identify problems and implement solutions
• Commitment to the mission and values of CHS and MHS and demonstrated high degree of integrity as all MHS and CHS staff are considered to be role models for children
• U.S. work authorization and successful completion of pre-employment background checks and clearances