Family Support Specialist Leader

The Family Support Specialist Leader is responsible for visiting the Department of Children and Families (DCF) referred client families in their place of residence within the state of Massachusetts to provide assistance in meeting their basic needs and, help parents build self-reliance and family stability and support parent-child nurturing interactions. Provide education in parenting skills, home management skills, psycho education in Mental Health and Domestic Violence to caregivers and assist families in identifying and accessing community resources. The Family Support Specialist may also supervise visitation between parents and children removed from home by DCF and provide transportation to children and parents to visits while ensuring children’s safety and adequate supervision. Promote and support parental resilience.

RESPONSIBILITIES

• Perform as a member of Community Based Providers, working with the Department of Children and Families.
• Visit with each family at client homes or other required location for the number of hours contracted. Maintain ongoing phone contact with client, social worker and other providers as deemed necessary in helping families reach their goals and lower the level of risk in their homes.
• Develop and maintain a supportive, professional relationship with caregivers or parents, empowering them to accept the help and services necessary to adequately provide for the basic needs of all household members.
• Meet with clients during times of their availability, which may vary according to their work or school schedules. This may include some evenings, early mornings, and weekends.
• Provide goals outlined in the treatment plan, designed to stabilize high-risk families and prevent out of home placements of children. Services may include parent education and skills development, budgeting and household management skills and helping family’s access supports and services within their community. Families may have a multitude of issues, ranging from cognitive delays, mental health issues, financial challenges, and substance abuse addictions.
• Responsible for training and on-boarding new Family Support specialists (FSS).
• Must attend shadow visits with new FSS staff members
• Oversee documentation requirements for both DCF social workers and program reporting data system.
• Link client and families with community resources as needed.
• Provide transportation or assist clients in arranging for transportation as needed to fulfill their responsibilities as parents to reach identified goals.
• May assist with housing search and liaise with local housing authority.
• May provide supervised parenting visits coordinated with the Department of Children and Families.
• Submit documentation as required by Catholic Charities and our contracting agency to help access client's success in reaching goals established.
• Complete visitation reports after seeing clients for record keeping. Maintain up to date records.
• Attend team meetings and work with supervisor in assessing client needs and advocating for clients in ways appropriate to our role.
• Participate in required training and actively work on developing skills, as necessary, to successfully serve client population.
• Participate in collaborative meetings as a representative or our agency, as well as the Parent-Support Program and preservice training program.
• Perform work in an office environment and in client homes.
• Maintain personal and professional boundaries and confidentiality at all times.
• Attendance at meetings and trainings as required.
• Other responsibilities as required.
• Local travel as needed

QUALIFICATIONS

• A Bachelor’s degree in Human Services, Social Work, Counseling or a related field.
• Experience working with a social service delivery team.
• Experience working with family dynamics, families in conflict, and families of diverse culture and ethnicity in a home based environment.
• Experience with providing services to culturally diverse communities and families/participants
• Knowledge of personal and client safety obtained through related work and training is necessary.
• Parenting experience or extensive knowledge of the parenting role and responsibilities.
• Understanding of health, behavioral health and developmental issues within the family and sensitivity to the needs, interests and capacities of the parents as the primary caregivers.
• Ability to work as a team member with other professionals; to address the cultural and ethnic diversity of families; and to understand and maintain confidentiality and boundaries.
• Must have a valid driver’s license and reliable vehicle with proof of adequate insurance coverage for work related travel to client homes and other locations.
• Demonstrated maturity and self-awareness.
• Ability to navigate stairs in residences without elevator access.
• Good communication, writing, editing and typing skills with attention to detail.
• Good computer skills with knowledge of Microsoft Office, Outlook and the use of the Virtual Gateway for Department of Children and Families reporting information.
• Flexibility to work early mornings, evenings and weekends as needed.

Our benefits are competitive and include a 403(b) savings plan and generous time off.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Visit us at: www.ccab.org.

1/2025