What are the responsibilities and job description for the On Call Clinic Support Staff position at Catholic Charities Archdiocese of Denver?
Description
Applications accepted on an ongoing basis until position is filled.
On Call Clinic Support Staff
OUR PURPOSE
Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.
Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.
Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.
PURPOSE OF POSITION:
An On Call Clinic Support Staff at Catholic Charities:
- Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
- Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
- Promptly and professionally answers all incoming calls and makes appropriate connections. Takes and relays messages as necessary.
- Politely greets and assists all clients and visitors by providing routine information or directing them to appropriate staff/program.
- Answers basic questions about agency and our services, directions, and other information
- Maintains a safe and clean reception area
- Announces visitors to appropriate personnel
- Monitors visitor access.
- Receives deliveries and assists with pick-up of packages.
- Provides basic administrative support.
- Maintains records and files as assigned.
- Maintains confidentiality of client and agency information, including protected health information (HIPAA).
- Regular and predictable attendance.
- Supports volunteers when on-site.
- Provides limited clinical support.
QUALIFICATIONS
- Demonstrated ability to be friendly and professional with a variety of people in crisis
- Excellent interpersonal communication skills, both on the phone and in person.
- Must be able to handle multiple telephone lines.
- Basic computer experience including electronic medical records, email, internet and Microsoft office suite.
- Must be bilingual in English and Spanish
- Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
- Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and six months to one-year related experience and/or training; or equivalent combination of education and experience.
OMPENSATION & BENEFITS:
Salary: $19-$20/hour. Part-time (Saturdays 9 AM to 1 PM) and on-call for weekly shifts, as needed, (M-F 8:15 AM to 4:45 PM).
Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:
- Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
- 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
- 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
- Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
- May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
**Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.
ARE YOU READY TO JOIN OUR TEAM?I
f you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you!
We conduct background checks as part of our hiring process.
Drug-Free Workplace
Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
EEO/AA
Salary : $19 - $20
