Healthy Families Program Manager Northshore

The Program Manager is responsible for the management of the Healthy Families program and the supervision and oversight of employees, program budget, program development, and planning and compliance reports for two funding sources; Children’s Trust and the Department of Public Health.

Essential Functions

• Maintain personal and professional confidentiality and boundaries at all times.
• Direct the employees and functions of the Healthy Families MA program and Mass Home Visiting Initiative. This includes the assignment of referrals to Healthy Family Home Visitors.
• Interview, hire and assure all employees receive required agency orientation.
• Supervise Home Visiting Supervisors, Service Coordinator and Home Visitors, as necessary and appropriate.
• Assure all employees receive the required training and supervision in accordance with contract approved guidelines.
• Provide performance feedback to employees. Complete annual performance appraisal plans for employees and mentor employees for performance.
• Administer performance plans as needed and consult with the local director and Human Resources for termination decisions.
• Approve requests for time off in accordance with program needs and approve employee timesheets.
• Assure compliance with and develop program policies consistent with Healthy Families America (HFA) Best Practice Standards, Healthy Families Massachusetts (HFM) and agency policies/procedures.
• Assure compliance with the Department of Public Health policies, regulations and implementation of the federal home visiting initiative.
• Supervise the record and data collection system according to HFM, Department of Public Health (DPH) and agency guidelines.
• Oversee team meetings and facilitate leadership meetings as necessary.
• Complete required reports and assist with budget management and billing for both programs. Consult with the local director and Controller as needed.
• Responsible for implementing continuous quality assurance improvement activities including employee and participant satisfaction surveys, analysis and response to quarterly and annual reports for both Children’s Trust and Department of Public Health, completion of bi-annual program reviews and the self-study for national accreditation.
• Prepare and submit grants on a timely basis as related to any continued funding. Work with Grants Department employees as needed.
• Available for employee and client crisis intervention with timely response.
• Oversee the implementation of the Piccolo Parent Child Interaction Rating Tool and conduct annual Parent Child Assessments on program participants.
• Accompany employees on client home visits as needed and provide home visit coverage during employee absences.
• Represent the programs in the community in a professional manner.
• Facilitate Community Advisory Board meetings.
• Perform work in an office environment with the use of office equipment and in homes with clients as needed.
• Attend meetings and training courses as required.
• Local and travel throughout the state as required.
• Other related responsibilities as required.
  
  

Qualifications

• Master’s degree in public health or human services administration or fields related to working with children and families, or bachelor’s degree in these fields with 3 years relevant experience, or less than a bachelor’s degree but with commensurate HFM/HFA experience
• A minimum of 3 years management and supervisory experience including experience in quality assurance and continuous quality improvement
• Proficient writing and editing skills with attention to detail. Strong typing skills.
• Good communication and presentation skills.
• An ability to establish trusting relationships
• Acceptance of individual differences
• A solid understanding of experience in managing diverse staff with humility
• The ability to motivate others; able to lead by example; and problem solving.
• Administrative experience in human service or related field including experience in quality assurance and continuous quality improvement
• Willingness to engage in building reflective practice. Capacity for introspection, ability to communicate awareness to self in relation to others.
• Recognizes the value of reflective supervision
• Knowledge of infant and child development and parent-child attachment; experience with family/participant services that embrace the concepts of family-centered and strength-based service provision.
• Knowledge of parent-infant health
• Knowledge of working with a trauma informed approach and the dynamics of child abuse and neglect.
• Experience and humility in supporting culturally diverse families, children, and communities with a strength-based and family centered lens
• Willingness to engage in building reflective practice, capacity for introspection, communicates awareness of self in relation to others
• Experience in home visiting with a strong background in early childhood prevention services
• Infant Mental Health Endorsement preferred
• Experience in reflective supervision preferred
• Experience in home visiting preferred
• Ability to work early mornings, evenings and weekends as needed.
• Ability to navigate stairs in residences without elevator access.
• Experience with Microsoft Office Suite and Outlook.
• A valid driver’s license and reliable vehicle for local work-related travel.
  
  

Our benefits are competitive and include a 403(b) savings plan and generous time off.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Visit us at: www.ccab.org .

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