Description

Summary: The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt, and thrive.

Salary - $26.38 - $27.48 per hour - this is non-exempt hourly position based on a 35 hours work week or $48,000 - $50,000 annually.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides effective engagement, assessment, service planning and follow up using a strength’s based and trauma informed approach.
• Conducts thorough assessments beyond the presenting need and develops a client-centered service plan.
• Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.
• Provides crisis intervention in emergencies around shelter, food, clothing, and other basic needs through the provision of financial assistance, goods, advocacy, benefits access and access to relevant resources on an as needed basis.
• Develops a comprehensive understanding of the complex social service system and helps clients navigate these systems accordingly.
• Provides resource and benefits access through direct assistance and/or referral.
• Develops knowledge about and maintains collaborative relationships with community agencies, other
• Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.
• Enters all information into Data Management System(s), meets program deliverables in a timely and efficient manner, and understands the significance of documentation to funders and other stakeholders.
• Completes all requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.
• Actively participates in weekly supervision.
• Attends and participates in monthly Department meetings, community meetings, trainings, and other agency related activities.
• Assists at other sites as needed.

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are generally 9:00 AM to 5:00 PM Monday – Friday. Additional hours may be required to meet program deadlines, or client needs.

Working conditions and physical demands required:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Travel for home visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.
• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions.
• Remain in a stationary position at a workstation and use a computer approximately 70% of the time.

Qualifications
Education and/or experience required:

• Bachelor’s degree and two years of experience in the social services field preferred.
• Bilingual Spanish/English required.

Skills, Licenses, and/or competencies required:

• Excellent interpersonal skills; the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• WIFI access and an ability to successfully navigate remote technology, if needed.
• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.