Description
Summary : The Division Director of Neighborhood Centers will provide strategic direction and broad oversight of a multitude of programs throughout New York City and the Lower Hudson Valley. These services include basic needs case management across the agency, entitlement enrollment and support, disaster and crisis response, and NYS 1115 Waiver program implementation.
The Division Director is a core member of the Executive Leadership of the agency, will report directly to the Deputy Executive Director of Programs, and will work in conjunction with other members of the leadership team as well as the COS Divisional Committee of the Board of Directors of CCCS. The Division Director will collaborate with the Deputy Executive Director and other senior management in strategizing on range of services, methodology for delivery, and evaluating the efficacy of those services to address operational and emerging needs. This role will serve as a positive representative to bridge connections with internal stakeholders and external community partners.
In close collaboration with the CCCS Executive Leadership, this role will be responsible for the coordination and delivery of services, implementation of overall internal controls, supervisory support, strategic planning, program development, budget, and contracts management.
Essential duties and responsibilities :
CCCS Helpline and Case Management
- Oversee program activities and the provision of social services to ensure optimal service delivery.
- Define programmatic vision and best practices to support a streamlined approach to case management delivery across all divisions at CCCS.
- Provide direct supervision to leadership within the community case management division, providing coaching and other support to ensure successful programming.
- Identify gaps, make recommendations, and implement evidence-based practices, including trauma informed care, motivational interviewing, and harm reduction to support clients.
- Work across divisions to understand case management practices, determine gaps, and provide best practices and training to ensure across teams.
1115 Waiver
Provide management oversight of the 1115 Waiver program, and work with senior leadership to support implementation of services in specific departments across the agency.Design and develop key programmatic milestones, policies, and procedures to support implementation and monitoring of program. Work with senior leadership to support the adoption of new processes.Collaborate with Deputy Executive Director of Operations to develop outcome and compliance measures to ensure successful implementation of the program.Serve as point of contact for each social care network and participate in external meetings and training as needed to ensure CCCS meets all governance requirements.Crisis and Disaster Intervention
Coordinate, lead, and deploy disaster relief teams in response to crisis and disaster events in NYC and other designated areas.Develop and implement emergency crisis and comprehensive disaster recovery plans, manage crisis communication to staff, coordinate with external agencies, and oversee post-disaster recovery efforts.Keep a pulse on the changing landscape by serving on advisory committees and ensure CCCS is abreast of best practices and potential funding opportunities.Supervisory Responsibilities
Directly supervises program management and administrative staff. Supervises, evaluates, and coaches divisional leadership team to ensure alignment of established goals, fulfillment of contractual obligation and implement best practices as determined for maximum service delivery and accountability.Other Duties
Work cooperatively with administrative departments of Catholic Charities such as Human Resources, Finance, Facilities, Institutional Advancement and Legal Affairs to ensure compliance and consistency with Catholic Charities policies and procedures. Participate in regular meetings to support implementation of agency policies.Develops practices, protocols and policies within the division that will streamline efforts, promote accountability, and maintain standards of operations for division.Actively participates in the annual budget process with all programs and fiscal team; Facilitates and attends all monthly budget meeting with program and fiscal and closely monitors spending, variances, and personnel allocations for program budgets; Assists with the development of new, proposed, or modified contract budgets.Provides support to program leaders with development of new proposals including contract obligations and work scope parameters; Tracks and monitors progress, challenges, and identify gaps in service delivery; Collaborates with data team and contracts team to monitor deliverables.Develop relationships with local government, non-profit, and philanthropic entities to secure support and funding for Catholic Charities programs. Provides leadership in the development of Agency public advocacy positions.Provide regular divisional reports for presentation to the Board of CCCS and the Program / Quality Improvement Committee of the Catholic Charities’ Board of Trustees. Collaborate with director of food and housing stability to facilitate meetings with the COS Board Committee.Work with senior leadership to develop and / or identify professional development and training opportunities for staff.Other job-related duties and projects as assigned.Position Type and Expected Hours of Work :
This is a full-time position. Days and hours of work are generally 9 : 00 AM to 5 PM Monday - Friday. The director will be expected to work additional nontraditional business hours to ensure presence in community activities and respond to individual and community needs. Working conditions and physical demands required : The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Travel to worksites within NYC and Lower Hudson Valley at least 20% of the time using public transportation or vehicle, traverse city streets, occasionally ascend / descend stairs, and be exposed to outside weather conditions.Remain stationary position at workstation, in meetings and / or events and use a computer at least 50% of the time.Carry a laptop to offsite work locations.Familiarity with Salesforce and disaster recovery planning is a plus!Ability to operate standard office equipment i.e., copier, fax, scanner, and printer.Qualifications Education and / or experience required :
MSW required.10 years’ management experience in management and supervision.Familiar with state, federal and local government funding requirements.Demonstrated program development experience working with the poor.Good interpersonal and communication skills; sound judgment; ability to work as part of a diverse team.Demonstrate adherence to the mission of Catholic Charities.Pay range : $150,000 - 160,000 per year, commensurate with experience.
Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.
Salary : $150,000 - $160,000
