Emergency Family Shelter - Shelter Coordinator

Description

Are you looking to make a real difference in the lives of others? Join the Catholic Charities team! For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is to empower individuals and strengthen families. We do this through our vital programs including a food pantry, counseling services, emergency family shelter, domestic violence and sexual assault programming and refugee resettlement. We care for the dignity of the person, regardless of background and strive to provide unparalleled support for those in need.

The Shelter Coordinator leads the day-to-day management and operations of the Emergency Family Shelter, under the direction of the Program Manager, Shelter and Housing. This position contributes to the health, safety, and welfare of shelter residents and staff. The Shelter Coordinator has responsibility for specific areas of program and facility management, coordinating with shelter management and staff to ensure effective operation of the Emergency Family Shelter.

We Offer

• Competitive pay
• 35-hour workweek
• Generous vacation and sick pay*
• 14 paid holidays*
• Paid Parental Leave*
• Tuition Reimbursement*
• Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans*
• Employer-paid Life Insurance and Long-Term Disability Insurance*
• 403(b) retirement plan with employer matching
• A supportive and uplifting working environment
• Benefits are available for full-time employees and may be subject to waiting period.
  
  

Key Responsibilities

• Provide general oversight of shelter residents, ensuring safety and security. Manage developing situations utilizing de-escalation and conflict resolution. Responsible for alerting appropriate staff and law enforcement as needed. Complete critical incident reports according to policy. Administer first aid and CPR when necessary.
• Complete timely reporting within data entry systems and hard copy files in accordance with program compliance and adherence to credentialing standards. Manage service delivery database systems including ServicePoint and Homeless Management Information System (HMIS) with accuracy. Prepare statistical summaries and reports as requested.
• Act as a resource for clients for referrals, intakes, orientation and goal setting when the Community Navigator is unavailable.
• Serve as the first point of contact for clients when completing the formal grievance process. Receive and respond to grievances and reasonable accommodation requests. Work with residents as well as direct care staff and attempt to resolve concerns. Escalate to the Program Manager when necessary.
• Assist with day-to-day operational tasks such as preparing and serving meals, distribution of basic needs and supplies to clients, cleaning and disinfecting client rooms, shared bathrooms, kitchen area, and common spaces as needed.
• Coordinate schedule for meal providers and maintain records in Better Impact software system. Plan meal for residents if provider is unable or not available, coordinating with shelter staff. Responsible for accurate record keeping of temperature logs and other safe food handling procedures.
• Update daily log by documenting all interactions with clients and any other significant events in the shelter, maintaining absolute confidentiality of information, written or verbal, according to policy and legal requirements. Responsible for bringing any HIPPA concerns to Program Manager immediately.
• At the direction of the Program Manager, participates in the evaluation, implementation, and updates of current emergency shelter policies and procedures, facility and technology management, and security measures. Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Assist in the execution of monthly fire and evacuation procedures and prepare documentation in accordance with established policies and procedures. This includes ensuring that every resident is provided with information on procedures and policies and knows where to find such policies.
• Work with Community Navigator to coordinate intakes, exits, and activities for shelter residents. Activities include educational opportunities, life skill building, communication, parenting, or any other relevant opportunities to shelter residents.
• Coordinate all donations and document them appropriately. Accurately keep track of inventory and make sure that food and supplies are rotated to ensure that expiration dates are followed. Report shelter needs to the Program Manager at least weekly or as needed by the shelter.
• Coordinate with volunteers to ensure that their time is being used appropriately. Train volunteers to use Better Impact software to keep track of their time and schedule.
• Conduct room inspections twice weekly and report any concerns to Program Manager. Ensure that all shelter rules are being followed and that appropriate action is being taken and documented when residents receive written/verbal warnings.
• Coordinate grounds and maintenance vendors such as lawn care, snow removal, pest control, facility maintenance or other improvement projects.
  
  

Requirements

• Bachelor’s Degree in Social Work, Sociology, Psychology, Criminal Justice, or related field; 1-2 years related job experience and/or training; or equivalent combination of education and experience.
• Experience working at a shelter facility preferred. Knowledge of community social services and experience working with the homeless population preferred.
• Solid knowledge of human and social service programs and practices.
• Excellent verbal and written communication skills. Ability to effectively present information and respond professionally to inquiries from clients, regulatory agencies, and members of the community.
• Excellent interpersonal skills. Ability to establish and maintain effective working relationships with a wide variety of people having diverse social concerns and problems, while maintaining personal boundaries.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Ability to communicate effectively, including strong written, verbal, listening, and comprehension skills. Demonstrates good judgment and setting boundaries when handling various personalities, cultural backgrounds, age groups, and different personal practices or beliefs.
• Ability to organize and prioritize work assignments while dealing with a constant influx of problems and interruptions.
• Demonstrates initiative and creativity in the identification of solutions to problems.
• Ability to effectively present information and respond professionally to inquiries from clients, community-based organizations, regulatory agencies, and the general public.
• Proficiency in Microsoft Office Suite and related software. Ability to learn program specific software applications.
  
  

Additional Expectations

• Participate in routine on-call coverage including nights, weekends, and holidays in rotation with Shelter Community Navigator / Program Manager as determined by the needs of the shelter.
• Some travel may be required. Must have a valid driver’s license and be able to successfully pass Motor Vehicle Record check. Must provide own transportation, meeting auto insurance coverage requirements, with mileage reimbursement provided.
• Ability to pass a criminal background screening, including Child and Dependent Adult Abuse registry check is required. Compliance with Safe Environment training and monthly bulletins.
• Must maintain absolute confidentiality of information, written or verbal, according to policy and legal requirements.
• Attend staff meetings, community meetings, approved seminars, agency trainings/retreats, and professional conferences.
• Possess a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. Employees are expected to support the Catholic Social Teaching principles in public forum. Fulfillment of the employee’s job responsibilities should be consistent with the teachings of the Catholic Church.