What are the responsibilities and job description for the Program Manager position at Catholic Charities Diocese of Madison?
Description
The heart of our mission is to demonstrate Christ's love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.
Are you passionate about changing lives and helping others? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The Beacon has an immediate opening for a Program Manager . This position is responsible for managing the day-to-day delivery of services provided by The Beacon while fostering a healthy, safe working environment.
Starting salary : $56,000
Benefits :Program Manager Principal Accountabilities
Staff Management and Development
- Supervises direct services staff and is responsible for the managing, developing, scheduling and training staff.
- Works in collaboration with the Program Director to recruit, hire, and on-board direct services staff. Provides support to staff to ensure tasks are being completed and guest needs are being met.
- Coordinates and supervises the daily operations of the program.
- Handles guest issues and concerns with a trauma-informed approach.
- Regularly attends relevant meetings to be up to date about partner agencies and community service providers eligibility / referral processes and shares this knowledge with staff.
- Works closely with the Volunteer Coordinator and assists with tasks and projects as needed including assisting volunteers when the Volunteer Coordinator is not available.
- Seeks out and attends on-going, relevant educational opportunities and training to enhance skills and stay informed of current research and best practices in homeless services.
- Works directly with Program Director to ensure the Beacon property is clean, sanitized, and in safe, working condition; monitors building maintenance and upkeep.
- Manages safety equipment, vehicle maintenance and contracted security services.
- High school diploma or equivalent is required.
- Prior experience supervising and managing employees.
- Experience working with people who have mental health and substance abuse issues is preferred, but not required.
- Previous experience with homelessness services is preferred, but not required.
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Strong written and verbal communication skills.
- Demonstrated critical thinking and professional judgement.
- Must maintain a valid driver's license, appropriate proof of auto insurance, and a satisfactory driving record.
- Must have the ability to lift 25-50 pounds and tolerate medium to high physical effort including walking, standing, lifting, stooping, squatting, bending, reaching, pushing, and / or pulling.
Program Management and Development
Facility / Operations
Qualifications
Salary : $56,000