Social Work: Intake Specialist Clarksville, TN

Rate: $40,000 - $45,000

Location: 523 Madison Street Suite B Clarksville, TN

Shift: 8:00AM – 4:30PM (Flexible Scheduling Allowed)

Catholic Charities was founded in 1962 with the mission of providing wholistic care within Middle Tennessee. Our programs consist of the following’ homelessness prevention, re-housing, food distribution, emergency materials, utility payments, refugee resettlement, clinical counseling, adoption, and family support, parenting, and multi-pronged community support through neighborhood embedded family resource centers. Catholic Charities is an established non-profit, and is still growing year after year. If you are seeking a job with purpose then you are finally home.

Benefits Include;

• (10) vacation days.
• (12) personal days.
• (18) paid holidays.
• Easter & Christmas Break
• 403B plan with company match.
• Pension plan.
• Health insurance, vision, and dental coverage.

Job Summary:

Primary responsibility for this position is to serve as the first point of contact for individuals seeking help through the family resource center and being able to connect them with internal programs and external partners.

Job Responsibilities:

• Provides a friendly and compassionate first point of contact to visitors and building partners.
• Provides needs-related screening and processing of paperwork (Intake Forms, ASSM, SNAP) of program applicants and clients, as required within assigned programs.
• Schedules or assists in scheduling necessary client appointments to access services.
• Takes inquiries and referrals from the Catholic Charities website, email, and phone and refers to Case Manager, co-locating partners, and community resources.
• Ensures the effective maintenance, tracking, and reporting of files and data as required by program contracts.
• Performs administrative tasks such as answering phones and email inquiries, data entry, copying, filing, and ordering of office supplies.
• Assists Case Manager and staff with office calendar, tracking and scheduling events and available meeting rooms for co-locating partners and community organizations.
• Actively participates in supervision sessions, periodic team meetings, and training.
• Performs other duties as assigned.

Education and/or Experience

• Bachelor’s degree in social work or related field with experience in working with clients from diverse communities.
• 2 years’ experience working with people experiencing poverty.
• An equivalent combination of education, specialized training, and work experience will be considered in lieu of formal educational qualifications.

Additional Skills or Requirements

• Ability to work with individuals experiencing a crisis.
• Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
• Effective interpersonal skills.
• Strong verbal and written communication skills.
• Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
• Ability to plan and organize work and follow tasks through to completion.
• Ability, interest, and willingness to work with diverse staff and clients.
• Schedule flexibility to accommodate the needs of client.
• Ability to handle confidential information with extreme professionalism.
• Self-starter with ability to work independently.
• Proficient with Microsoft Office applications.
• Ability to learn databases, and other systems.
• Current driver’s license required. Ability to legally operate a motor vehicle and provide own transportation.