Caseworker Coach I

POSITION TITLE:           Caseworker Coach I, (Residential Support Specialist) Rachel’s Promise

REPORTS TO:                Senior Program Manager, Homeless Services, San Diego

FLSA STATUS:               Non-Exempt

TIME COMMITMENT:     Full Time (40 hours/ week) 7:00 AM – 3:45 PM; Friday to Tuesday

SALARY:                         $21.00-22.00 per hour DOE

BENEFITS:                      Medical, dental, vision. Prescription drugs, life insurance, case-balance pension

                                         plan, 403(b), vacation, 15 holidays, and sick leave.

To apply for this position you need to complete this Application

POSITION SUMMARY: 

The Caseworker Coach I is an essential member of the Rachel’s Promise team and is responsible for ensuring participants are served in clean, safe environments, and supporting residents in meeting realistic attainable goals that lead to obtaining safe, stable housing. The Casework Coach will develop a strong working knowledge of community resources and establish collaborative working relationships with colleagues within and outside of Catholic Charities.  They will motivate, support, and guide the people we serve.

AGENCY CULTURE: 

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, all employees of Catholic Charities must aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS

• Welcome and orient new residents to the shelter; complete initial intakes and explain program routines and behavioral expectations.
• Provide a consistent presence in the facility while remaining mindful of residents’ physical, emotional, and psychological safety.   
• Prepare meal supplies and assist with serving meals as needed. Oversee after-meal clean-up and ensure supplies are fully stocked for the following day.
• Assist residents in developing life skills (e.g. how to use showers, and laundry facilities, maintain the environment, resolve conflicts, navigate the social service delivery system, etc.).
• Support residents in following through on established goals, checking in with residents after off-site appointments, documenting progress and barriers to success, and identifying possible solutions. Assist with problem-solving.
• Assist residents in gathering and obtaining documents necessary to achieve their goals and obtain housing.
• Ensures facility is clean, and well maintained and supports residents in completing chores in a timely and efficient manner.
• Keeps supervisor apprised of issues, problems, complaints, and/or concerns expressed by residents.
• Documents services provided, maintains sign-in logs and other record-keeping processes. Documents significant events in the End of Shift email sent to all Rachel’s Promise team members.
• When applicable, facilitates residents' access to technology used to meet with internal CC and external service providers.

• Additional duties as assigned by your supervisor to support the shelter and the people it serves.   
• Foster a trauma-informed, safety-focused culture within Rachel’s Promise.
• Develop a comprehensive knowledge of county-wide resources that address the needs of people experiencing homelessness; Maintain up-to-date knowledge about community resources.
• Participate in case management, training conferences, and program monthly meetings as scheduled.
• Work collaboratively with coworkers within Catholic Charities Homeless Programs and establish and nurture collaborative relationships with colleagues from other agencies providing similar or complementary services.
• Document all contacts with residents in files and Clarity HMIS and may include entering information into CES (Coordinated Entry System).
• Complete and submit all required monthly reports and assigned paperwork as needed promptly and accurately.

QUALIFICATIONS:

• Associate’s degree in human services, social or behavioral sciences, or related field or equivalent experience.
• Minimum one year experience serving people experiencing homelessness, living with substance use disorders, and/or mental illness
• A positive, can-do attitude and willingness to learn and grow.
• Well-developed listening skills.
• Bilingual Spanish speaking preferred but not required, must be able to read, write, and speak English.
• Successful completion of a live scan background clearance.
• Familiarity with trauma-informed approaches to service delivery. Prior knowledge of Motivational Interviewing, Stages of Change, Housing First, and harm reduction approaches to service delivery a plus.

• Strong computer skills and ability to become proficient with database software. Must be able to complete training to enter information into Clarity Homeless Management Information System (HMIS).
• Valid Driver’s License and a clean driving record.

• Willing and able to obtain a Food Handler’s Certificate.
• Ability to multi-task, organize, and prioritize.
• Ability to work effectively as a team member and independently.
• Candidates with lived experience are encouraged to apply.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.

Salary : $21 - $22