Caseworker Coach II - Outreach Lead

POSITION TITLE:           Caseworker Coach II, Lead Outreach

REPORTS TO:                Program Manager, Homeless Services, Imperial

FLSA STATUS:               Non-Exempt

TIME COMMITMENT:     Full-or Part time (40 hours/ week)

SALARY:                         $22.00-23.50 per hour DOE

BENEFITS:                      Medical, dental, and vision, prescription drugs, life insurance,

                                         pension plan, 403(b), vacation, and sick leave

To apply for this position you need to complete this Application 

POSITION SUMMARY: 

The Caseworker Coach II – Outreach provides community-based engagement and case management services for individuals who are unhoused and living with a history of substance use and other behavioral health needs throughout Imperial County. Utilizing an integrated care approach, this team member provides outreach/engagement services and brief case management to assess the individual needs and link them with the Day Center or community-based resources based on their individual needs.

AGENCY CULTURE: 

The business and social environment in which our Agency operates is continuously changing. To thrive, we must incorporate ways of thinking and acting that strengthen who we are and who we can be. As part of this cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values (“We Do the Right Thing”)
• A commitment to excellence in everything we do (“We Do Things Right”)
• A commitment to achieving desired outcomes and measured results (“Everything Counts”)
• A commitment to innovation and to what is possible (“We value Creativity and Generativity”)

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts mobile/street outreach, builds rapport and develops trust with individuals who are unhoused.
• Prioritizes participants’ needs and trains new outreach team members to provide safety focused outreach services.
• Provides information about available resources and assists individuals in identifying the services that are right for them at the time.
• Assists individuals in identifying and alleviating barriers to services including housing, or other community services based on their individual needs.
• Acknowledges participants’ accomplishments, identifies barriers to success, and assists participants with problem-solving.
• Completes intakes with new participants.
• Engages in Diversion conversations and, when appropriate, conducts a PVA (Place Value Assessment) to connect participants with housing opportunities
• Initiates with people referred for Rapid Rehousing services, completes intakes, housing focused plans including budget building. Assists participants in using this information to make realistic, informed choices about their housing options.
• Assists participants with obtaining identification cards, social security cards or other documents necessary to access benefits and services.
• Advocates with outside agencies and Catholic Charities programs to ensure participant’s needs are being appropriately met.
• Transports participant to the Day Center or other programs or services as requested.
• Maintains up to date knowledge of community resources addressing the needs of people experiencing homelessness.
• Establishes and nurtures collaborative relationships with colleagues from other agencies providing similar or complimentary services.
• Applies a trauma informed, safety focused approach to service delivery and supports participants’ efforts to obtain self-reliance.
• Attends staff meetings and participates in training opportunities as requested.

• Remains mindful of safety at all times.
• Builds and maintains collaborative working relationships with colleagues in other social service agencies.
• Ensures that mobile vehicle is always ready for use (clean and has a full gas tank)
• Promptly reports mobile vehicle maintenance needs immediate supervisor so it can be serviced according to manufacturer’s standards.
• Completes mileage logs before the end of each workday.
• Performs other duties as requested.
• Accurately and completely records all services provided using the program’s internal data collection system, Clarity HMIS

QUALIFICATIONS, EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Associate degree and minimum five years case management/outreach or equivalent experience.
• Experience serving unhoused adults living with co-occurring substance use disorders and/or living with serious mental illness.
• Demonstrates an understanding of substance and or mental health issues.
• Experience applying trauma informed approaches to service delivery, motivational interviewing, stages of change model and harm reduction. Solid working understanding of and demonstrated ability to apply trauma informed principles to complex, unpredictable situations.
• Understands and embraces a Housing First approach to resolving homelessness.
• Valid Driver’s License and a safe driving record.
• Successful completion of a live scan background clearance
• Bilingual in English and Spanish preferred but not required
• Proficient with computer
• Ability to multi-task, organize, and prioritize
• Ability to work independently and effectively as part of a team, including coaching and training new team members
• Willing and able to obtain a Food Handler’s Certificate
• Ability to multi-task, organize, and prioritize
• Ability to work effectively as a team member and independently
• Candidates with lived experience are encouraged to apply

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Physical Requirements:

• Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.

Salary : $22 - $24