Caseworker Coach II

POSITION TITLE:           Caseworker Coach II, Case Manager/Service Coordination

REPORTS TO:                Program Manager, RWC & RNS-Homeless Services, San Diego

FLSA STATUS:               Non-Exempt

TIME COMMITMENT:     Full time (40 hours/ week)

SALARY:                         $26.00-27.00/hour

BENEFITS:                      Medical, dental, vision. Prescription drugs, life insurance, case-balance pension

                                         plan, 403(b), vacation, 15 holidays and sick leave.

To apply for this position you need to complete this Application

POSITION SUMMARY: 

The Caseworker Coach II assists Rachel’s Night Shelter residents in developing housing plans and identifying and resolving barriers to ending their homelessness. Develops a strong working knowledge of community resources and establishes collaborative working relationships with colleagues within and outside of Catholic Charities. This team member will also provide Service Coordination to assist permanent supportive housing residents in maintaining stability.

AGENCY CULTURE: 

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS

• Work closely with Property Management and RTFH to fill vacant units through referrals from CES.
• Assist matched clients and their Case Managers with the application process, communicating all necessary information and documents that will be needed.
• Complete intakes and exits for clients upon move-in and move-out.
• Provide ongoing support and case management to ensure retention, including coordinating and scheduling appropriate client services with external medical, behavioral health, dental, legal, housing, and social/recreational activities to meet client’s needs.
• Maintain appropriate documentation regarding client's progress, services received, and special incidents in individual resident case files.
• Communicate and adhere to program policies and procedures and model professional rapport with all clients.
• Ensure compliance with organization, contractual, local/state/federal mandates, including confidentiality laws.
• Maintain positive, professional working relationships with Property Management and the Resident Council. May also facilitate community meetings with residents.
• Welcomes and orients new shelter guests, completes intakes with new residents, explains program routines, and reviews behavioral expectations and available services at the time of admission.
• Within 48-72 hours of entry, meets with each new resident to identify her individual strengths and barriers interfering with her resolution of homelessness.
• In collaboration with residents, establishes housing plans and realistic goals that are achievable within 120 days.

• Provides information about resources appropriate to each woman’s needs to assist residents in accomplishing their goals, placing special emphasis on housing, increasing income, and skill development.
• Provides diversion and housing navigation services for residents when that option is available, Completes Vulnerability Index-Service Prioritization and Decision Assistance Tool (VI-SPDAT) when appropriate. 

• Reviews each resident’s file at least weekly to determine what is working well and where adjustments are needed to improve resident outcomes.

• Develops a comprehensive base of knowledge of county-wide resources that address the needs of people experiencing homelessness. Maintains up-to-date knowledge about community resources.

• Works collaboratively with coworkers within Catholic Charities Homeless Programs, including Rachel’s Women’s Center behavioral health team members.
• Establishes and nurtures collaborative relationships with colleagues from other agencies providing similar or complementary services.
• Fosters a trauma-informed, safety-focused culture within Rachel’s Night Shelter and all Homeless Services programs.
• Documents all contacts with residents in files, Clarity HMIS and CES (Coordinated Entry System for housing placement)
• Completes and submits all required monthly reports and assigned paperwork as needed in a timely and accurate manner.

QUALIFICATIONS

• Associate’s degree in Human Services, social or behavioral sciences or related field or minimum two years of equivalent experience of case management/navigation experience with people experiencing homelessness.

• Minimum one-year experience serving people experiencing homelessness, living with substance use disorders, and/or mental illness
• A positive, can-do attitude and willingness to learn and grow
• Demonstrated comprehension of trauma-informed care and experience applying TI approaches to service delivery
• Solid demonstrated working knowledge of Motivational Interviewing, Stages of Change, Housing First and harm reduction approaches to service delivery.

• Ability to write routine reports and correspondence.
• Bilingual Spanish speaking is preferred but not required. Must be able to read, write and speak English.
• Successful completion of live scan background clearance
• Strong computer skills and ability to become proficient with database software.

• Ability to multi-task, organize, and prioritize.
• Ability to work effectively with others and independently.
• Candidates with lived experience are encouraged to apply.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.

Salary : $26 - $27