What are the responsibilities and job description for the Case Manager position at Catholic Charities Family and Community Services?
General Description
Under general supervision, provides intake support, ongoing case management and referral coordination services to residential clients. Coordinates with Intake Manager regarding bed utilization. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.
- Provides ongoing case management for residents from admission through discharge.
o Assists in discharge planning to assure a safe transition whether planned and unplanned.
o Prepares and inputs required documentation of interactions and as well as ongoing review and resolution of managed care.
o Consults Clinical Manager if there are any clinical concerns with the client
o Facilitates transportation to relevant resources, client appointments, activities, or meetings; including transporting clients via agency approved vehicle
- Collaborates with referring agencies, funders, and all related internal staff to effectively transition clients into program.
o Facilitates bed to bed transfer component as well as ensuring all relevant vouchers and payment are submitted to Finance monthly
- Completes and maintains all necessary documentation in compliance with the agency and appropriate regulatory standards.
- Attends weekly clinical meetings
- Works cooperatively with Intake Manager and Residential team to assure maximum utilization of residential beds.
o Collects collateral information concerning clients as requested by Intake Manager.
o Works with Managers to plan and complete admission decision.
o Once all necessary input is in place, update client to wait list status and maintain contact with client to plan for day of admission.
- Support Intake Manager and work collaboratively with Financial Case Manager to verify and ensure insurance and other services are active for clients upon admission
o Initiate Food Stamp and SSI applications as needed
o Maintains ongoing contact with Department of Human Services (DHS), Supplemental Security
- Prepare day of admission paperwork
- Meet client on day of admission and conduct orientation and intake.
o Complete eCR demographics input
o Photograph (& upload) client identification photo
o Upload all paperwork to eCR
o Completes all necessary documentation in compliance with Agency and OASAS requirements.
- Maintains all related documentation (and all eCR updates) for screened, admitted, or screened and not admitted clients.
- Maintain and communicate all census related reporting for the Residential Program
o Provide HERDS input daily
o Provide weekly census report
Ensure that Intake Manager is provided with accurate and timely information relating to discharges
- Participates in relevant Agency meetings and/or trainings
- Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
- Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
- Other duties as assigned
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Qualifications
Education: Bachelor’s Degree in Social Work, Human Services, or related field preferred. Equivalent Combination of education and experience will be considered.
Credentials: Valid and clean NYS Driver’s License. Recovery peer advocate training preferred.
Experience: A minimum of one year of experience working with the substance use disorder population required.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.
