Program Manager- Community Housing (Baltimore)

Salary: $66,642

Catholic Charities of Baltimore is currently seeking a Program Manager of Community Housing Services who is responsible for the supervision and delivery of programmatic services related to the rapid re-housing and aftercare programs, in addition to coordination of Life Skills programming and administrative processing for our supportive housing program. The work schedule is Monday - Friday 9am - 5pm.

JOB DUTIES & RESPONSIBILITIES:
• Oversee the program budget, including planning, preparation, and ongoing management of revenues
and expenses. Ensure timely and accurate preparation of grant reports and monitor financial
performance to meet fiscal goals.
• Provide direct supervision of program staff, interns and volunteers. Accountable for hiring, onboarding,
training, coaching, evaluating performance, and ensuring staff developmnet to meet program needs and
organizational goals. .
• Collaborate with the management team to develop and implement strategic plans that ensures program
sustainability, growth, and continous improvement of program services
• Lead the planning, coordination, and execution of client workshops, including collaboration with
partner organizations, preparing grant reports, in-service training, and managing data input for related
services.
• Oversee data collection and reporting for all grant and other funding sources, ensuring accurate and
timely submission in compliance with grant requirements and organizational standards.
• Serve as primary point of contact for community partners and with grant funders, managing
relationships to enhance program support, secure funding, and ensure alignment with program goals.
• Foster a positive organizational culture, promoting staff morale, engagement, and alignment with the
program’s mission and vision. Ensure staff understand and are committed to the program’s goals.
• Actively participate as a member of the managementteam, attending weekly meetings, contributing to
strategic planning efforts, assisting with events, conducting outreach, and representing the organization
at external meetings and events.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE REQUIREMENTS:
• Bachelor's Degree with 5 years experience in human services and 3 years of  progressive project
management experience or equivilent combination of experience and education.

REQUIRED SKILLS & ABILITIES:
• Demonstrate strong supervisory abilities, providing clear direction and guidance to staff while
maintaining a calm and composed demeanor in stressful or high-pressure situations. Effectively manage team dynamics and resolve conflicts, fostering a positive and collaborative work environment.
• Apply in-depth knowledge of case management practices and crisis intervention strategies to support
individuals in need. Provide timely, effective solutions while ensuring high standards of service.
• Utilize exceptional verbal and written communication skills to interact with clients, staff, and
stakeholders, ensuring clarity and understanding in all exchanges.

Approach all client and customer concerns with a service-oriented mindset, addressing and resolving issues in a professional and empathetic manner.
• Maintain a high level of discretion, tact, and professionalism in all situations, particularly when dealing
with sensitive or confidential information, ensuring trust and respect within the team and with clients.
• Possess exceptional planning and organizational skills, effectively managing multiple priorities and
deadlines while ensuring that all activities are aligned with program goals.
• Leverage strong problem-solving abilities to identify issues, analyze potential solutions, and implement
effective strategies.

• Prioritize tasks and delegate responsibilities as needed, ensuring tasks are
  completed efficiently and in a timely manner.• Use effective conflict resolution techniques to address and resolve disputes or challenges that may arise,
  ensuring that all parties involved feel heard and that solutions are equitable and constructive.
  • Requires the ability to utilize computer systems and software necessary to perform position
  functions. Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and
  Microsoft Outlook skills required. Other Microsoft Office application knowledge, such as
  Word, Excel PowerPoint, Teams, and OneDrive desired

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
• Light work that includes moving objects up to 20 pounds.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and
communicate with patients

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution 
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Salary : $66,642