Volunteer Manager

Salary: $50,000

Catholic Charities of Baltimore, Anna’s House, is currently seeking a Volunteer Manager, who will foster a collaborative environment among staff and volunteers, ensuring effective volunteer management and community engagement to support program operations and client success. Additionally, the role involves cultivating donor relationships, coordinating events and programming, maintaining accurate records, and promoting volunteer opportunities to further the organization's mission and impact.  The work schedule is Monday - Friday, 8:00am- 4:30pm.

Anna's House provides eight onsite transitional living spaces to the broad array of homeless services it provides today including emergency shelter, transitional housing for families fleeing domestic violence, community supportive housing and rapid re-housing. Anna’s House provides supportive services where each family or individual begins to take charge of their life and recognizes their own capabilities and self-worth. Our goal is to provide personalized assistance and encouragement to each client as they move toward self-sufficiency.

JOB DUTIES & RESPONSIBILITIES:

• Maintain a collaborative partnership with the Agency’s Director of Volunteer Services and Outreach to upload a consistent standard of delivering and reporting on volunteer support.
• Ensure sufficient volunteer support to operate the program effectively and cover all shifts year-round.
• Assist in writing articles, newsletters, and correspondence to build community relations and engage volunteers.
• Produce reports on volunteer services, including program outcomes and engagement metrics.
• Educate staff on building effective partnerships with volunteers, aligned with the organization’s mission and values.
• Cultivate relationships with donors, secure speakers for life skills classes, and coordinate fundraising events.
• Build partnerships with community organizations, businesses, and schools to enhance volunteer engagement.
• Lead volunteer recruitment and engagement efforts, aligning strategies with organizational needs.
• Conduct tours for community members and prospective volunteers to enhance engagement with the program.
• Manage the organization’s social media presence to promote volunteer opportunities and engage the community.
• Performs other duties as assigned.

 EDUCATION & EXPERIENCE REQUIREMENTS:

• Associate's degree.
• Two years’ experience in volunteer or related management position. A combination of education and experience may be considered.

REQUIRED SKILLS & ABILITIES:

• Demonstrates discretion and professionalism in all situations, maintaining confidentiality and integ
• Exhibits exceptional planning and organizational skills, ensuring tasks are executed efficiently.
• Possesses the ability to influence and engage staff, fostering motivation and teamwork.
• Utilizes effective conflict resolution skills to address issues and maintain a positive work environment.
• Applies strong critical thinking and problem-solving skills to navigate challenges and make informed decisions.
• Proficient in utilization of computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required.  Other Microsoft Office application knowledge, such as Word, Excel PowerPoint, Teams, and OneDrive desired.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Light work that includes moving objects up to 20 pounds.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Moving about to accomplish tasks or transitioning between different work sites, which may involve walking, standing, or traveling to various locations as required by the role.
• Engaging in communication with others to exchange information, which may involve speaking, listening, writing, or using electronic communication methods to ensure clear and effective understanding. This includes both verbal and non-verbal interactions with colleagues, clients, or external parties.
• Repetitive motions involving the wrists, hands, and/or fingers, including tasks such as typing, data entry, or handling small objects. These repetitive activities may be performed throughout the workday and require attention to ergonomics to ensure comfort and minimize strain.
• Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence.   There can be no state issued restrictions on the licenses that would impede drivers’ ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution 
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Salary : $50,000