Client Resources Coordinator II

CL

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

The person in this role serves clients through counseling, advocacy, and guidance. Assesses clients; needs and counsels them in regard to achieving their personal goals; develops and carries out care plan for clients and answers their inquiries.

They will coordinate delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs. Serves as advocate with government agencies to obtain public assistance. Reassess clients to determine if services are progressing according to plan. Participates in outreach programs; represents Program/Region at community meetings. Helps prepare necessary reports, requisitions, and statistics. May supervise volunteers.

Responsibilities:

• Coordinates delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs.
• Serves as advocate with government agencies to obtain public assistance.
• Reassess clients to determine if services are progressing according to plan.
• Participates in outreach programs; represents Program/Region at community meetings.
• Helps prepare necessary reports, requisitions and statistics.
• Provides regular evaluation of client programs to ensure satisfactory progress.
• Supervise volunteer and intake personnel providing client services.
• Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Performs related duties as required.

Qualifications:

• Bachelor’s degree preferred
• Completion of two years of college required plus one to three years of related experience required.
• Principles and practices of organization and administration.
• Counseling and assessment techniques.
• Plan short- and long- range activities.
• Handle public contact and relations effectively.
• Maintain accurate and orderly records.
• Develop and maintain effective working relationships.
• Display sensitivity, tact, and responsiveness in various situations and needs.
• Maintain a high level of confidentiality.
• Use independent judgment and initiative.