Client Resources Coordinator III Inglewood, CA

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

St. Margaret’s Center is a community center of Catholic Charities of Los Angeles in the Inglewood area of Los Angeles. The Center provides a comprehensive range of services for low-income and unhoused populations, including food programs, services for individuals experiencing homelessness, education programs, health and wellness services and social support programs. An average of 10,000 participants receive approximately 50,000 services each year.

CRC III’s role informs households with low income about the availability, eligibility requirements, application procedures, and benefits of CalFresh. Processes CalFresh Applications. Educates eligible community members about CalFresh and provides assistance and troubleshooting with CalFresh applications, semi-annual reports and/or recertification paperwork.

Responsibilities:

• Process an average of 40 CalFresh applications per month.
• Educate CalFresh applicants, St. Margaret’s Center clientele, and surrounding community at large about CalFresh benefits, eligibility requirements and application procedures.
• Help CalFresh recipients with troubleshooting for their CalFresh cases and assist with their semi-annual reports (SAR-7’s) and recertification paperwork (RRR’s), as needed.
• Provide necessary follow up with Department of Public Social services to process outstanding CalFresh applications.
• Work alongside Community Services Manager to produce engaging and informative digital and print marketing materials to be displayed on-site and through social media channels with the objective of increasing enrollment of new applicants and retaining current enrollees.
• Connect CalFresh applicants with CalFresh Healthy Living programs and all other services at St. Margaret’s Center that may benefit them.
• Help track and report applicant outcomes to gauge CalFresh program effectiveness.
• Occasionally participate in outreach programs or community events; represents program/region at community meetings.
• Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Performs related duties as required.

Qualifications:

• Bachelor’s degree required.
• Must be bilingual (English/Spanish)
• Should have experience with CalFresh program.
• Two to three years of related experience.
• Must exemplify empathy and compassion when working with low- income populations.
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Plan short- and long- range activities.
• Maintain accurate and orderly records.
• Handle public contact and relations effectively.
• Develop and maintain effective working relationships.
• Analyze and resolve problems.
• Organized and detail oriented.
• Display sensitivity, tact, and responsiveness in various situations and needs.
• Maintain a high level of confidentiality.
• Writes clearly and informatively.
• Speaks clearly and persuasively in positive or negative situations.
• Ability to communicate effectively, respectfully and clearly.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
  
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short- and Long-Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking