Director of Operations

Catholic Charities of Northwest Florida (CCNWFL) is seeking a Director of Operations. The ideal candidate is someone who not only has a strong operational background but also enjoys helping others and interacting with the community. CCNWFL has been serving the 18-counties across the Florida Panhandle since 1928, and though called Catholic Charities, we serve everyone regardless of their race, religion, or national origin.

Duties:

•  Oversees multiple programs led by Program Directors, including: Pregnancy and Adoption Services, Immigration and Refugee Services, and Emergency Financial Assistance.
•  Collaborate with various stakeholders, including community partners, donors, staff, and volunteers, in an effort to grow the organization. 
•  Coordinates tasks, office activities, and other team support, ensuring smooth, effective, and efficient operations throughout multiple offices in Northwest Florida.
• Develop, implement, and oversee comprehensive staff training programs to ensure employees are well-equipped to perform their roles effectively and comply with organizational policies and regulations.
• Develop and implement strategies to optimize and streamline program operations to maintain staff and client satisfaction. 
• Evaluates the results of overall operations regularly and systematically and reports these results to the leadership team.
• Ensures that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
•  Develop and lead a strong team capable of supporting CCNWFL's performance and strategic growth strategies while fostering an engaging, positive work environment.
•  Maintains a sound plan of corporate organization, establishing policies to ensure adequate management development and to provide for capable management succession.
•  Assist in the planning, development, and execution of the organization's Strategic Plan.
•  Help with the recruitment and retention of well-qualified employees.
•  Develop, implement, and maintain a comprehensive volunteer program, including recruiting, training, and managing volunteers.
•  Ensure a safe work environment by identifying risks, implementing mitigation strategies, and promoting a culture of safety and compliance.

Job Requirements:

• Bachelor's degree in business administration, nonprofit management, or a related field; Master's degree preferred.
• At least 5 years of experience in operations management, preferably within a non-profit environment.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills for effective collaboration and stakeholder engagement.
• Knowledge of or ability to interpret contract requirements, regulatory guidelines, and funding compliance standards.
• The position requires travel between our Pensacola, FWB, Panama City, and Tallahassee offices. An agency vehicle will be provided.

Catholic Charities of Northwest Florida offers a comprehensive benefit package including generous 401K Match (after 90 days), Paid Time Off, Health, Dental, LTD, and Life Insurance.