Associate Deputy Director of Aging Support Services

Catholic Charities Support Services Division[s] provide an array of services and options, including but not limited to Homelessness and Housing, Aging Support Services, Youth Services, and Immigration Services.

The Associate Deputy Director, supports and directs a Division including multiple programs. The position is responsible for maintaining program and fiscal operations in accordance with contracts, regulations, and Catholic Charities policies and mission. The Associate Deputy Director provides management oversight, leadership and direct programming, including staff recruitment, training, agency operations, budgets, contracts, and daily operations.

The position requires implementation from a global agency view, and willingness to support and work collectively for the good of the organization and the client-based served. The Associate Deputy Director will be expected to learn and become knowledgeable of all programs and services provided by the agency.

This position will initially be focused on the Aging Support Services division and the programs within. As the agency responds to emerging needs throughout our service area, additional programs outside of an aging focus may be added to the Associate Deputy Director’s portfolio.

Location: On site 5 days a week

Salary: $114,000-117,000

• Direct Services Management: Develop, maintain and improve standards, written procedures, and protocols. Performs complex administrative duties requiring oversight, attention to detail and analysis; performs strategic planning, including assisting in preparation of specialized program and project budgets to include staffing and operational needs.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educate others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Operations: Monitors and directs operations for assigned programmatic clusters in compliance with policies/procedures, and requirements according to State Licensing requirements and contract funders.
• Fiscal Management: Responsible for sound fiscal management practices, to include develop and monitor fiscal responsibility within parameters of approved budget.
• Communication: Consistently practices and effective mission-based communication across all levels throughout the organization.
• Leadership: Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission, vision and values of the organization.
• Community: Develop and maintain positive professional relationships with collaborative service providers, funders, and communities. Calendar and assist with the completion of all annual and quarterly reporting. Consults with and represents the Agency in meetings with other City departments and divisions; serves as the Agency’s representative with a variety of public, business and community groups and organizations; fosters collaborative working relationships to the benefit of the program and the department.
• Client Data Collection: Consistent with the needs of each Program, maintaining proper client information and program documentation [updates/changes]. Monitors and stays abreast of technological, legal and operational changes that affect the activities and work processes of the program; makes recommendations for and develops and carries out improvements to the program to meet changing mission parameters and requirements.
• Supervisory & Employee Development: Supervisory responsibilities to include hiring, promoting, compensating, training, disciplining, scheduling, directing, terminating, developing, performance evaluation and management of employees. Supervise the program and staff as required.
• Strategic Planning: Develops strategic plans, sets objectives based on goals, mission and values, gathers input and knowledge of others, adjusts and monitor plans as needed. Build systems and maintain records that provide for the proper evaluation, control and documentation of assigned activities; prepares a variety of written correspondence, reports, procedures, directives and other materials.
• Strategic Thinking - Creates strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Development: Participate in the acquisition of new and renewals of foundation grants and government contracts and provide for reporting on funds received including writing of proposals, reports, letters and other communications through internal collaboration. Develops, monitors and administers a variety of contracts and agreements.
• Revenue Management: Responsible for managing revenue sources to include contract renewals, acquisition of new contracts and/or fundraising, and collection of fees and written proposals. Prioritizes and allocates available program resources; reviews and evaluates program and service delivery, makes recommendations for and executes changes in operations to ensure maximum effective service provision; assists in developing new program function elements, including researching, compiling and analyzing supporting data.
• Catholic Charities Team: Participate as a member of the Catholic Charities team. Attend meetings, supervision, and other required meetings. Attend Program staff, clinical and community meetings as needed or required.
• Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.
• Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
• Participate in related program, agency, and community meetings and training as assigned.
• Personal cellphone use required for Multifactor Authentication
• May act for the Director as needed.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Bachelor's Degree in human development, social work or a related human services field required.
• MSW or related Master's Degree in a related field preferred. (5 years of directly related experience may be substituted.)
• Experience or training working with older adults, adults with disabilities, and caregivers.
• Experience or training in the care and supervision of clients in a variety of settings.
• Minimum of 4-5 years’ experience in the management of a human services delivery system and prior experience with oversight of direct services programming required.
• Prior experience working with government contracts and managing applicable regulations and reporting requirements.
• Experience managing budgets and the fiscal integrity of programs.
• Must have experience in assessment and strong crisis intervention skills, particularly with people with substance abuse and mental health issues.

Knowledge, Skills & Abilities:

• Substantial knowledge of Marin, San Francisco, and San Mateo County communities and their needs.
• Substantial knowledge of homeless issues, adults with disabilities, and the aged adults; and the local support services network required. Including managing housing programs, housing subsidies, single adult and aging, substance use disorders, harm reduction, AIDS housing, financial assistance, government entitlement programs and mental health services.
• Knowledge of budgeting for a program with multiple funding sources.
• Strong proven coordination skills and knowledge of community resources.
• Ability to think analytically, work with complex objectives, supervise and direct others, and develop and foster teamwork and cooperation.
• Ability to design systems to track data and monitor program progress including Catholic Charities’ CARES System.
• Analyze information, problems, situations, practices or procedures in order to define the issues/challenges, relevant factors or concerns to accomplish success.
• Ability to work with complex objectives.
• Commitment to the Mission of Catholic Charities.
• Excellent communication skills, both oral and written, to interact with individuals at all levels within the organization, as well as representatives of contracting agencies.
• Capacity to work under pressure and meet deadlines.
• Strong PC skills including MS Outlook, Word, Excel and TEAMS.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening -

Negative Tuberculosis Test: Required

First Aid

Certificate: Required

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

Serves on a quarterly case record review committee for Performance and Quality Improvement

Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Frequent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is required for this position.

If driving a car is required for the position, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contact with clients who may have behavioral and psychiatric problems. Behaviors may include shouting, use of profanity, inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Occasionally exposed to outside weather conditions while monitoring clients in the outside courtyard and assisting clients to and from transportation vehicles.
• Occasionally exposed to latex gloves while providing personal care assistance.
• Occasionally exposed to bleach solution for sanitizing utensils, dishes and serving utensils.
• Occasionally exposed to animals such as dogs and cats for pet therapy projects.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $114,000.00 - $117,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $114,000 - $117,000