What are the responsibilities and job description for the Housing Occupancy Specialist position at Catholic Charities of the Archdiocese of Chicago?
Essential Functions of the position are detailed below, and include any physical requirements below that.
1.Provides direct service to clients by maintaining a caseload and responding to any inquiries and providing general information regarding the Bridge Subsidy Initiative Program;
2. Responsible for preparing correspondence, notifications, and internal paperwork for holds, reinstatements, and return of security deposits;
3. Works in collaboration with Occupancy Team to assist tenants at risk of eviction;
4. Is knowledgeable in and understands program regulations and Housing Agency Policies in order to effectively resolve general tenant/ landlord issues;
5. Handles all client complaints as well as crisis situations in consultation with his/her supervisory chain, in compliance with Agency/ Programmatic policies and procedures and treats each case with sensitivity and expedience;
6.Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;
7.Handles a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;
8.Knows and complies with laws and regulations relevant to the position and services.
2. Responsible for preparing correspondence, notifications, and internal paperwork for holds, reinstatements, and return of security deposits;
3. Works in collaboration with Occupancy Team to assist tenants at risk of eviction;
4. Is knowledgeable in and understands program regulations and Housing Agency Policies in order to effectively resolve general tenant/ landlord issues;
5. Handles all client complaints as well as crisis situations in consultation with his/her supervisory chain, in compliance with Agency/ Programmatic policies and procedures and treats each case with sensitivity and expedience;
6.Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;
7.Handles a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies in the course of performing job expectations;
8.Knows and complies with laws and regulations relevant to the position and services.
PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.
X Kneel and move from sitting, bending, kneeling or standing
multiple times a day.
X Push and pull objects up to 25 pounds.
X Climb up and down up to 3 flights of stairs at a time.
X Lift up to 25 pounds.
X Kneel and move from sitting, bending, kneeling or standing
multiple times a day.
X Push and pull objects up to 25 pounds.
X Climb up and down up to 3 flights of stairs at a time.
X Lift up to 25 pounds.
Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
X Background check, including any program specific requirements.
X Background check, including any program specific requirements.
Physical examination
TB Testing
Drug Testing
X Driver's License and reliable transportation
X Agency-specified automobile insurance
TB Testing
Drug Testing
X Driver's License and reliable transportation
X Agency-specified automobile insurance
Immediate Supervisor: Occupancy Manager
Directly Supervises: N/A
Directly Supervises: N/A
Education and Experience Requirements:
Relevant Education:
Preferred: Bachelor's Degree
Minimum: Bachelor's Degree
Relevant Education:
Preferred: Bachelor's Degree
Minimum: Bachelor's Degree
Relevant Experience:
Preferred: 1-2 years
Minimum: 1 year
Preferred: 1-2 years
Minimum: 1 year
Certification/Licensure:
Preferred: Must have NCHM Certified Occupancy Specialist (COS) certification.
Minimum: Must acquire NCHM Certified Occupancy Specialist (COS) certification by the 12 month anniversary of employment.
Preferred: Must have NCHM Certified Occupancy Specialist (COS) certification.
Minimum: Must acquire NCHM Certified Occupancy Specialist (COS) certification by the 12 month anniversary of employment.
Compensation: $23.50 - $28.70 / hour
Salary : $24 - $29
