What are the responsibilities and job description for the Program Manager - Community Care (Affordable Housing) position at Catholic Charities of the Archdiocese of Chicago?
Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Role Responsibilities :
Care Coordination
Manage day to day operations of Care Coordination office and activities at assigned Affordable Housing site.
Provides referrals to service agencies and service providers to the residents and monitor service delivery. Coordinates bi-annual building assessments to identify residents who are at risk.
Develop annual service plans.
Maintain updated service directory of local resources, create, and maintain partnerships with external partners.
Assist in coordinating resident experiences (monthly building meetings, monthly resident newsletters, clubs, events, outreach activities.)
Team Leadership
Directly supervise assigned Care Coordinators at other designated Affordable Housing sites.
Responsible for assigning work to staff and ensuring that work is performed in an efficient, prompt, professional and accurate manner and provides guidance when necessary.
Budget and Administrative
Completes all required documentation in accordance with agency / programmatic policies and procedures.
Assist in handling resident complaints.
Complete other duties as assigned.
Team Responsibilities :
Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.
Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.
Collaborate effectively to support excellent process, accountability, and constructive conflict.
Demonstrate a commitment to growth through learning, forgiveness, and reflection.
Living Our Values :
Courageous Compassion : Welcome and serve all with an open heart, empathic listening, and a commitment to radical hospitality.
Solidarity : Embrace shared humanity by celebrating and giving voice to our differences and choosing the path of collaboration and inclusion.
Faith-filled Hope and Joy : Uplift each other in times of darkness and celebrate together in times of light, leaning in with humility, humor, and hope.
Meaningful and Measurable Impact : Meet human need with love, balance immediate action with lasting change, and act with accountability through dialogue, analyses, and reflection.
Qualifications and Skills :
Minimum :
o Prior management and supervisory experience
o Experienced in implementing person centered care models
o Adept in technology and data entry
o Ability to monitor and measure progress against goals
- Preferred :
o Experience in trauma informed care
o Experience in Microsoft Office and Property Management Software
Education and Experience :
Minimum Education : Bachelor's degree social work, counseling or related field
Preferred Education : Master's degree social work, counseling or related field
Minimum Experience : 1-2 years relevant experience
Preferred Experience : 5-7 years relevant experience
Certification and Licensure :
Minimum : No minimum certification or licensure required
Preferred : Clinical supervision hours accumulated toward clinical licensure.
Physical Requirements :
X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 10 pounds
X Climb up and down up to 3 flights of stairs at a time
X Lift up to 10 pounds
Additional Requirements :
X Background check
Physical examination
TB testing
Drug testing
X Fingerprinting
DMV check
Driver's license and reliable transportation
Automobile insurance
Position Details :
Hybrid / Fully On-site : Hybrid
Full-time / Part-time : Full-time
Supervisor Role : N / A
Weekly Hours : 35
Education and Experience :
Minimum Education : Bachelor's degree social work, counseling or related field
Preferred Education : Master's degree social work, counseling or related field
Minimum Experience : 1-2 years relevant experience
Preferred Experience : 5-7 years relevant experience
Certification and Licensure :
Minimum : No minimum certification or licensure required
Preferred : Clinical supervision hours accumulated toward clinical licensure.
Physical Requirements :
X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 10 pounds
X Climb up and down up to 3 flights of stairs at a time
X Lift up to 10 pounds
Additional Requirements :
X Background check
Physical examination
TB testing
Drug testing
X Fingerprinting
DMV check
Driver's license and reliable transportation
Automobile insurance
Position Details :
Hybrid / Fully On-site : Hybrid
Full-time / Part-time : Full-time
Supervisor Role : N / A
Weekly Hours : 35
Education and Experience :
Minimum Education : Bachelor's degree social work, counseling or related field
Preferred Education : Master's degree social work, counseling or related field
Minimum Experience : 1-2 years relevant experience
Preferred Experience : 5-7 years relevant experience
Certification and Licensure :
Minimum : No minimum certification or licensure required
Preferred : Clinical supervision hours accumulated toward clinical licensure.
Physical Requirements :
X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 10 pounds
X Climb up and down up to 3 flights of stairs at a time
X Lift up to 10 pounds
Additional Requirements :
X Background check
Physical examination
TB testing
Drug testing
X Fingerprinting
DMV check
Driver's license and reliable transportation
Automobile insurance
Position Details :
Hybrid / Fully On-site : Hybrid
Full-time / Part-time : Full-time
Supervisor Role : N / A
Weekly Hours : 35
Education and Experience :
Minimum Education : Bachelor's degree social work, counseling or related field
Preferred Education : Master's degree social work, counseling or related field
Minimum Experience : 1-2 years relevant experience
Preferred Experience : 5-7 years relevant experience
Certification and Licensure :
Minimum : No minimum certification or licensure required
Preferred : Clinical supervision hours accumulated toward clinical licensure.
Physical Requirements :
X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 10 pounds
X Climb up and down up to 3 flights of stairs at a time
X Lift up to 10 pounds
Additional Requirements :
X Background check
Physical examination
TB testing
Drug testing
X Fingerprinting
DMV check
Driver's license and reliable transportation
Automobile insurance
Position Details :
Hybrid / Fully On-site : Hybrid
Full-time / Part-time : Full-time
Supervisor Role : N / A
Weekly Hours : 35
Education and Experience :
Minimum Education : Bachelor's degree social work, counseling or related field
Preferred Education : Master's degree social work, counseling or related field
Minimum Experience : 1-2 years relevant experience
Preferred Experience : 5-7 years relevant experience
Certification and Licensure :
Minimum : No minimum certification or licensure required
Preferred : Clinical supervision hours accumulated toward clinical licensure.
Physical Requirements :
X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 10 pounds
X Climb up and down up to 3 flights of stairs at a time
X Lift up to 10 pounds
Additional Requirements :
X Background check
Physical examination
TB testing
Drug testing
X Fingerprinting
DMV check
Driver's license and reliable transportation
Automobile insurance
Position Details :
Hybrid / Fully On-site : Hybrid
Full-time / Part-time : Full-time
Supervisor Role : N / A
Weekly Hours : 35
