What are the responsibilities and job description for the Program Manager-DV Client Services position at Catholic Charities of the Archdiocese of Chicago?
Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives, nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.
Role Responsibilities :
- In partnership with Program Manager-DV Operations, responsible for hiring, coaching, supervising, training, developing, and evaluating client-facing staff and volunteers. Ensures up-to-date and accurate client files and databases, as required by CCAC and external entities. Responsible for coordinating team projects, facilitating and fostering positive team development.
- Responsible for overall client services programming throughout the multiple stages of the program. Ensures program capacity is maintained and program outcomes / goals are achieved. Participates in budget development process and operates programs within an allocated budget in partnership with Program Manager-DV Operations.
- Communicates regularly with supervisor regarding program status and significant issues, particularly those related to safety, risk management, and compliance.
- Maintains a flexible schedule to adapt to programmatic needs and ensure operational efficiency including potentially evenings and weekends. Rotates responsibility of on call and aftercare weekend groups.
- Completes other duties as assigned.
Team Responsibilities :
Living Our Values :
Qualifications and Skills :
Previous supervisory experience
Education and Experience :
Certification and Licensure :
Other Requirements Comply with program and / or Agency requirements related to (check all that apply).
X Background check, including any program specific requirements
Physical examination
TB Testing
Drug Testing
X Driver's License and reliable transportation
X Agency-specified automobile insurance
Immediate Supervisor : Senior Program Director for Domestic Violence Services
Directly Supervises : Clinical Manager, Maintenance, Housekeeping Staff, Receptionist, Family Activity Coordinator, Life Skills Coach
Indirectly Supervises : N / A
Position Details :
Hybrid / Onsite : Onsite
Supervisor Role : Yes
Education and Experience :
Certification and Licensure :
