What are the responsibilities and job description for the Program Manager-DV Client Services position at Catholic Charities of the Archdiocese of Chicago?
Role Responsibilities:
In partnership with Program Manager-DV Operations, responsible for hiring, coaching, supervising, training, developing, and evaluating client-facing staff and volunteers. Ensures up-to-date and accurate client files and databases, as required by CCAC and external entities. Responsible for coordinating team projects, facilitating and fostering positive team development.
Responsible for overall client services programming throughout the multiple stages of the program. Ensures program capacity is maintained and program outcomes/goals are achieved. Participates in budget development process and operates programs within an allocated budget in partnership with Program Manager-DV Operations.
Communicates regularly with supervisor regarding program status and significant issues, particularly those related to safety, risk management, and compliance.
Maintains a flexible schedule to adapt to programmatic needs and ensure operational efficiency including potentially evenings and weekends. Rotates responsibility of on call and aftercare weekend groups.
Completes other duties as assigned.
Team Responsibilities:
Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.
Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.
Collaborate effectively to support excellent process, accountability, and constructive conflict.
Demonstrate a commitment to growth through learning, forgiveness, and reflection.
Living Our Values:
Courageous Compassion: Welcome and serve all with an open heart, emphatic listening, and a commitment to radical hospitality.
Solidarity: Embrace shared humanity by celebrating and giving voice to our differences and choosing the path of collaboration and inclusion.
Faith-filled Hope and Joy: Uplift each other in times of darkness and celebrate together in times of light, leaning in with humility, humor, and hope.
Meaningful and Measurable Impact: Meet human need with love, balance immediate action with lasting change, and act with accountability through dialogue, analyses, and reflection.
Qualifications and Skills:
Preferred:
Ability to engage and work with clients in the local community
Adept in technology and data entry
Ability to monitor and measure progress against goals
Minimum:
- Previous supervisory experience
Education and Experience:
Minimum Education: Master's degree in social work, counseling or related field
Preferred Education: Master's degree in social work, counseling or related field
Minimum Experience: 1-2 years relevant experience
Preferred Experience: 3-5 years relevant experience
Certification and Licensure:
Minimum: Must obtain Illinois Certified Domestic Violence Professional Certification within 2 years of hire and Illinois Food Manager Certification within 30 days of hire.
- Preferred: Illinois Certified Domestic Violence Professional Certification and Illinois Food Manager Certification
Other Requirements Comply with program and/or Agency requirements related to (check all that apply).
X Background check, including any program specific requirements
Physical examination
TB Testing
Drug Testing
X Driver's License and reliable transportation
X Agency-specified automobile insurance
Immediate Supervisor: Senior Program Director for Domestic Violence Services
Directly Supervises: Clinical Manager, Maintenance, Housekeeping Staff, Receptionist, Family Activity Coordinator, Life Skills Coach
Indirectly Supervises: N/A
Position Details:
Hybrid/Onsite: Onsite
Supervisor Role: Yes
Education and Experience:
Minimum Education: Master's degree in social work, counseling or related field
Preferred Education: Master's degree in social work, counseling or related field
Minimum Experience: 1-2 years relevant experience
Preferred Experience: 3-5 years relevant experience
Certification and Licensure:
Minimum: Must obtain Illinois Certified Domestic Violence Professional Certification within 2 years of hire and Illinois Food Manager Certification within 30 days of hire.
- Preferred: Illinois Certified Domestic Violence Professional Certification and Illinois Food Manager Certification
Compensation: $63700 - $64900 / year
Salary : $63,700 - $64,900
