Blessed Beginnings | Case Manager

Description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Case Aid provides support to case managers in delivering comprehensive services to expectant and new parents. As part of the Thriving Families Grant, the Case Aid will assist with routine case management tasks, client follow-ups, and administrative duties. This role carries a lighter caseload compared to case managers and primarily focuses on assisting clients with day-to-day needs, referrals, and resource navigation, ensuring clients receive timely support and services.

What you Deliver

• Assist case managers by providing direct support to clients, including helping clients access parenting resources, health services, financial assistance, housing support, and other community services. Follow up with clients on their progress, service plan actions, and upcoming appointments.
• Conduct intake assessments, update client files, and ensure that all client data is accurate and up-to-date. Work with clients to resolve basic issues and barriers to service access, referring complex cases to case managers as needed.
• Help maintain case files, prepare case summaries, and ensure that all necessary documentation is collected for case managers. Support with data entry and tracking client outcomes to ensure program compliance with Thriving Families Grant requirements.
• Schedule appointments for clients, send reminders, and coordinate transportation when necessary. Assist with preparing reports and documentation needed for program audits, funding reviews, and internal reporting.
• Provide clients with referrals to community resources, such as parenting classes, mental health services, childcare, prenatal care, and financial assistance. Build and maintain knowledge of available local services and resources that can support expectant and new parents.
• Help organize and participate in community outreach efforts, including events or workshops related to parenting, pregnancy, and family wellness.
• Assist in facilitating group sessions, workshops, or educational activities focused on parenting skills, prenatal care, and family wellness. Serve as a liaison between clients and service providers to ensure smooth coordination of services.
• Encourage client participation in the program’s various initiatives and support groups. Provide emotional support and encouragement to clients, helping them remain engaged in the program.
• Work closely with case managers, supervisors, and other program staff to provide holistic care to clients. Participate in regular team meetings to discuss client progress, challenges, and successes. Provide feedback to case managers and supervisors on client needs or potential service improvements.
  
  

Qualifications

The Expertise We're Looking For

• High school diploma or GED
• Two (2) years’ experience in a social services, community outreach, or case support role.
• Valid Texas Driver’s License
  
  

The Skills and Assets You Bring, and More

• Basic understanding of parenting, pregnancy-related services, and family support resources.
• Strong interpersonal skills, with the ability to build rapport and communicate effectively with clients from diverse backgrounds.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively in a team setting.
• Proficiency in using Microsoft Office Suite and basic case management or data entry systems.
  
  

Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.