What are the responsibilities and job description for the MGCC | Navigator, United Way position at Catholic Charities of the Archdiocese of Galveston-Houston?
Description
Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.
The Navigator is responsible for assessing the needs of clients and connecting them with the appropriate social services, community resources, and support systems. They play an essential role in helping individuals and families navigate challenges such as housing instability, unemployment, mental health issues, or substance abuse. This role requires compassion, excellent problem-solving skills, and the ability to work collaboratively with community organizations and service providers. This role ensures clients are connected with the necessary resources and are supported throughout the process to achieve the best possible outcomes. The Navigator will work closely with other professionals, agencies, and service providers to coordinate care and services.
What you Deliver
The Expertise We're Looking For
The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.
Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.
The Navigator is responsible for assessing the needs of clients and connecting them with the appropriate social services, community resources, and support systems. They play an essential role in helping individuals and families navigate challenges such as housing instability, unemployment, mental health issues, or substance abuse. This role requires compassion, excellent problem-solving skills, and the ability to work collaboratively with community organizations and service providers. This role ensures clients are connected with the necessary resources and are supported throughout the process to achieve the best possible outcomes. The Navigator will work closely with other professionals, agencies, and service providers to coordinate care and services.
What you Deliver
- Engage and collaborate with area non-profits, governmental entities, and other regional and national stakeholders.
- Represent the CCGH at meetings and events for networking, partnership building, collaboration and referrals.
- Conduct assessments to identify the needs of clients, including gathering information about their current situation, goals, and any challenges they face.
- Help clients connect with services or resources such as healthcare, social services, legal aid, or housing assistance. This may involve making referrals and coordinating between different providers.
- Offer emotional and practical support to clients as they navigate complex systems. This includes educating them about their options, rights, and available resources.
- Track the progress of each case, ensuring that clients are receiving appropriate care or services and that outcomes are being met. Follow up regularly to ensure client satisfaction and identify potential barriers.
- Maintain accurate and up-to-date records of all client interactions, services provided, and outcomes achieved.
- Advocate for refugees, immigrants, underserved residents, and ALICE (Asset Limited, Income Constrained, Employed) community members to have equity of access to services.
- Assume the role of system coordinator and resilience-building expert.
- Prepare and submit reports as required.
- Ensure compliance with United Way Second Century Vision expectations for Navigation services.
The Expertise We're Looking For
- Bachelor’s degree in social work, psychology, or a related field;
- One (1) year of experience working in areas of resiliency, outreach, advocacy, case management, social work and/or social services.
- Bilingual in English and Spanish
- Valid Texas Driver’s License
- Ability to work independently and as part of a team
- Capacity to work flexible hours
- Exceptional communication, interpersonal, time management, and organizational skills
- Case file management experience
- Basic computer skills in Microsoft Office Suite applications other job-related applications
- Ability to communicate and respond to questions in a professional and knowledgeable manner
- Consistently demonstrate strong problem-solving skills and a creative approach for generating new ideas with the principles of continuous improvement
- Ability to follow specific instructions and adhere to safety guidelines
- Must possess the capacity, technology, and connectivity to work remotely
- A demonstrated commitment to humanitarian issues, particularly as related to refugees, and fostering a welcoming community.
The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.
