Program Coordinator

Duties & Responsibilities

 Programmatic

• Partners with ethnic community and/or faith-based organizations and providers to develop, deliver, and/or promote culturally and linguistically appropriate services for the population served.

• Gives priority to individuals that meet the priority criteria and with urgent needs or emergency situations.
• Coordinates and facilitates eligibility screening for individuals to be served.
• Coordinates and facilitates intakes for individuals to be served, including assessment, case management, and emergency assistance.
• Coordinates and facilitates emergency assistance services for individuals served that reduce the risk of homelessness and food insecurity.
• Assists in the formulation and implementation of policies and procedures as per regulatory requirements and makes revisions as needed.
• Ensures that all files include documentation in compliance with funders and Catholic Charities policies and procedures requirements.
• Adheres to the dress code and wears appropriate clothing and follows safety protocols per OSHA and Catholic Charities when conducting job functions.

Human Resource Management

• Provides supervision, direction, and support to program staff.
• Ensures orientation and training is provided to staff according to regulatory body requirements.
• Schedules and conducts weekly staff meetings.
• Ensures that staff receives required training and professional development within the specified time frames.
• Provides on-going supervision to each staff under the incumbent’s supervision.
• Conducts performance evaluations and/or improvement plans for all staff directly under his/her direct supervision.

Risk Management and Quality Assurance

• Collects outcome information and submits timely and accurate reports for the program as indicated in the contract.
• Completes and submits timely and accurate Significant Incident Reports, CIP Reporting and any other required documentation as per Catholic Charities guidelines, state licensing requirements, funder requirements and COA Standards.
• Responsible for following up on all incidents reported timely and accurately.
• Participates monthly in the fire drill.
• Annually assists in completing and submitting Tactical Plans.
• Annually assists in the distribution, collection, and aggregation of Consumer Satisfaction Survey.
• Participates in the Performance Quality Improvement process.
• Monthly, Quarterly, and Annually track services for the completion of Quality Assurance Reports.
• Monitors the compliance of safety and health precautions and monitors staff compliance according to all governing bodies’ policies and procedures.

Screening & Assessment

• Screen of potential consumers within 7 days of referral.
• Maintains wait list for consumers unable to be served immediately and initiate services based on level of need.
• Complete strength based comprehensive biopsychosocial assessment that includes the client’s medical, psychological, and social needs.
• Comprehensive biopsychosocial assessments should be strength-based, trauma-informed, and culturally and linguistically responsive and utilized to determine individual’s trauma induced impairments or mental health needs.
• Utilizes screening instruments for trauma, depression, anxiety, suicidality, and/or substance abuse as applicable.
• Completes assessments within 30 days of intake.

Wellness Service Planning & Monitoring

• Develops a service plan within 30 days of intake.
• Develops an Aftercare Plan within 30 days of intake.
• Develops a service plan with outcomes aligned with client-identified goals that identify specific areas of vulnerability that merit individual’s enrollment in the program, including but not limited to mental health services to be received and case management self-sufficiency goals.
• Develops family-focused service plans that include services for eligible family members that include family-strengthening interventions and conflict transformation.
• Creates service plans based on the assessment that includes client-identified agreed goals and objectives; specific, measurable, realistic, and time-bound goals; and services and support to be provided.
• Reviews and updates each consumer’s service plan quarterly.

Therapeutic and Educational Interventions

• Utilizes specific and developmentally appropriate interventions for vulnerable subgroups such as women, LGBTQI individuals, children, and youth.
• Offers mental health services such as individual and group therapy, to trauma-affected newcomers, including vulnerable or marginalized groups such as survivors of domestic violence (DV), intimate partner violence (IPV) and gender-based violence (GBV); children and adolescents and (LGBTQI ) individuals who may be experiencing social, mental, emotional, and familial challenges.
• Engages with consumers and families by providing weekly or biweekly therapy.
• Provides individual and group therapy to individuals and their families, including family strengthening interventions, as indicated.
• Enters weekly progress notes into the electronic record.

Operational Job Function

• Facilitates weekly interdisciplinary staff meetings.
• Reviews weekly with the team caseload and consumer progress.
• Participates in case record review monthly.
• Maintains compliance to all Agency, Government, Funding Sources, COA and Catholic Charities.

Case Closing

• Ensures case closing begins at intake and culminates with the consumer completing the agreed upon service goals.
• Issues closeout letters information individuals served of the successful achievement of their self-identified wellness goals and connecting them with relevant ORR and community resources.
• Upon closing a case all collaborating service providers are notified if applicable.
• Follow-up by phone post discharge with the permission of the consumer.

Additional Duties

• Incumbent will comply with all policies, procedures, and requirements necessary to perform the functions of this position.
• Completes other tasks as requested by supervisor.

Physical Demands

• Ability to travel throughout Miami-Dade and Broward counties for meeting/training locations.

• The work is usually sedentary, but may require long periods of standing, walking and /or bending and some light lifting.

 Educational & Experiential Requirements: 

• Master’s degree in Social Work
• Licensed or license eligible mental health professional.
• Bilingual in English/Spanish required.

Reporting to this position:

Counselor and Case Manager