Case Management Supervisor - No License, Harriet Tubman Women's Low Barrier Shelter

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The Case Management Supervisor’s goal is to improve the well-being of clients by providing case management services including the coordination of community resources. The position supervises the case management operations of the assigned area, ensure practices are in accordance with the contract/grant requirements, and Agency practices and procedures. The Case Management Supervisor provides input on the program operations, program development, staff training, performance management, and personnel activities.

SUPERVISORY RESPONSIBILITIES: Provides administrative and functional supervision of up to 6 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Ensure the improvement of client services outcomes and customer satisfaction by participating in and assisting with the quarterly Continuous Quality Improvement (CQI) duties throughout the year.
• Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, and quality standards within the field.
• Provide case management oversite and case consultation to all direct service staff, interns, and volunteers.
• Facilitate regularly scheduled case conferences and skill-building meetings for case management staff to build competencies in but not limited to: Strength-based approach, person-centered case planning, motivational interviewing, cooccurring principles, critical time interventions, and department practice 2 protocols.
• Collaborate with and provide necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational, substance abuse and mental health professionals, and other housing or service providers.
• Complete reports on time and maintain statistical data on an ongoing basis.

EDUCATION and EXPERIENCE:

• Master’s Degree in Social Work, Mental Health Counseling, or related Human Services field from an accredited college or university.

• At least 2 years of experience in case management, mental health services, and direct service delivery.

• At least 2 years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other marginalized populations.

• Must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.

• Candidates with a Bachelor’s Degree in the Human Services field with 4 years of work experience providing case management services to individuals/families may be considered but are subject to the District’s prior approval.

SKILLS and COMPETENCIES:

• Ability to communicate effectively in written and oral.
• Ability to respond to and work effectively with stakeholders.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)