Housing | Case Navigator, Rapid Rehousing

Description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Case Navigator is responsible for assisting in helping homeless individuals and families transition from homelessness to stable housing in the Rapid Rehousing Program. Your responsibilities will include assessing clients' needs, coordinating supportive services, and assisting them in accessing housing resources. Responsible for working with clients as they navigate the program, providing guidance, advocacy, and support throughout their journey towards housing stability.

Case Navigator will also screen participants using an assessment workflow through program database and update throughout the life of the case. The position will collaborate with landlords and community partners. Case Navigator is responsible for maintaining client files in accordance with agency policies, inputting client information in a designated database(s) and gathering and reporting program metrics. The successful candidate will perform these duties in a satisfactory manner and in accordance with Catholic Charities’ policies, procedures, and core values.

What you Deliver

• Conduct eligibility screening to understand the unique needs and challenges of homeless individuals or families seeking rapid rehousing using the Coordinated Access assessment tool. Assist client in gathering documentation to support client eligibility. Provides client referral to the appropriate housing intervention and potential housing sites. Pulls housing referral from program database and begins the next step process to enrollment.
• Assist clients in searching for appropriate housing options within their budget and in a safe, stable neighborhood. Works in collaboration with Housing Navigator to assist clients in completing applications and viewing properties.
• Identify strength and barriers to housing stability, such as behavioral health, employment, or legal concerns and refer clients to appropriate levels of housing and rental assistance.
• Assists families and individuals with establishing and meeting housing and related goals, and identifying appropriate steps towards achieving goals, including modifying goals as needed, and evaluation of progress using agency case management model of choice. Carries a caseload of families & individuals, which may include home-based case management.
• Maintains precise and accurate documentation of case management services, including client files and entries into the program databases.  Prepare reports and data analysis to track the program's progress and outcomes, as required by program funders and management.
• Coordinates with a variety of outside providers, as necessary, to meet client’s needs and avoid duplications of services. Provides community resource referrals for clients.
• Offer emotional support and guidance to help clients overcome obstacles and maintain their housing stability. Be prepared to handle crisis situations, such as eviction threats or emergencies, and connect clients to appropriate resources and services.
•  Attend community, funder and other meetings and trainings related to program, including participation in annual point in time count.
• Performs other duties as assigned.

Qualifications

The Expertise We're Looking For

• Associate Degree in psychology or related field.

• Two (2) years of case management experience within the homelessness services, housing programs, or social service.

• NSPIRE Inspector Training (provided by agency- must pass within first 90 days of employment)

• Valid Texas Driver’s License

The Skills and Assets You Bring, and More

• Experience conducting outreach and presentations.

• Flexible and effective team player, able to adapt to changes and a busy workplace environment.

• Knowledge and experience with housing issues and available resources.

• Experience and knowledge with the challenges of and resources for those at-risk of homelessness.

• Ability to work with diverse communities.

• Excellent organizational skills and an ability to self-motivate.

• Excellent written/verbal communication and people skills.

• Intermediate MS Office skills: including Word, Outlook, and using internet.

• Ability to work under pressure, address multiple priorities and meet deadlines.

• Ability to identify key issues in problem solving and implement effective and creative solutions

• Knowledge of housing resources, social services, and community resources.

• Proficiency in case documentation systems such as HMIS.

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.