Donor Engagement & Database Coordinator

Description

Position Summary:   

The Donor Engagement & Database Coordinator plays a vital role within the Office of Mission Advancement at Catholic Charities East Bay (CCEB). This position is responsible for maintaining the integrity and accuracy of donor data, producing reports, and supporting fundraising efforts through effective relationship management. The Donor Engagement & Database Coordinator will assist with all aspects of development, including event planning and any tasks as needed, to support the organization’s mission. The Donor Engagement & Database Coordinator will also serve as a liaison to facilitate donor meetings involving the CEO and the Director of Mission Advancement, ensuring seamless communication and coordination. The role requires a highly organized, detail-oriented individual with excellent interpersonal skills who thrives in a collaborative, mission-driven environment. 

Responsibilities:  

1. Data Management and Reporting: 

• Complete bi-weekly deposit and enter all information in donor constituent record. 

• Utilize Raiser’s Edge software to input, update, and maintain donor and prospect data accurately and consistently. 

• Generate detailed reports, including gift summaries, donor history, and fundraising progress, to support development strategies and inform leadership decisions. 

• Ensure donor records comply with data privacy regulations and internal policies. 

• Perform regular audits of the database to identify and correct errors or inconsistencies. 

• Collaborate with the finance department to reconcile donation records and provide timely reports for financial audits and reporting. 

2. Donor Relationship Support: 

• Assist the Director of Mission Advancement in cultivating and maintaining strong relationships with donors, foundations, and other stakeholders. 

• Draft personalized acknowledgment letters, emails, and other communications to express gratitude to donors. 

• Research donor interests and giving history to inform tailored engagement strategies. 

• Coordinate donor stewardship activities, including event invitations and follow-ups. 

• Respond to donor inquiries promptly and professionally, ensuring a positive experience. 

3. Meeting Coordination and Facilitation: 

• Schedule and organize meetings involving the CEO, Director of Mission Advancement, and donors or stakeholders. 

• Prepare meeting agendas, presentations, and other materials as needed. 

• Take detailed meeting notes and track action items to ensure follow-through on commitments. 

• Manage logistics for in-person and virtual meetings, ensuring a professional and welcoming environment. 

4. Event Support: 

• Assist in the planning and execution of fundraising events, including campaigns, donor appreciation events, and community outreach activities. 

• Handle event-related data, such as guest lists and RSVP tracking, within Raiser’s Edge. 

• Provide on-site support during events to ensure a seamless experience for attendees. 

5. Administrative Duties: 

• Provide general administrative support to the Office of Mission Advancement, including managing correspondence, organizing files, and handling phone calls. 

• Monitor and order office supplies for the department as needed. 

Qualifications

Education and Experience: 

• Bachelor’s degree in nonprofit management, business administration, communications, or a related field required. 

• Minimum of 2 years of experience in a nonprofit development role, preferably with hands-on experience in donor relationship, engagement, and database management. 

• Proficiency in Raiser’s Edge or similar donor management software is required. 

• Must be able to drive offsite regularly for meetings 

Skills and Competencies: 

• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously. 

• Excellent attention to detail, particularly in data entry and reporting. 

• Exceptional written and verbal communication skills. 

• Ability to handle sensitive information with confidentiality and professionalism. 

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 

• Demonstrated ability to work independently and as part of a collaborative team. 

Attributes: 

• Commitment to the mission and values of Catholic Charities East Bay. 

• High level of emotional intelligence and interpersonal skills. 

• Resourceful and proactive problem-solver. 

• Flexibility and adaptability in a fast-paced environment. 

Work Environment: 

This position operates in a professional office environment, with the expectation that the individual works in the Oakland office four days per week and is allowed one day per week remote. The role requires the ability to work at a computer for extended periods and may involve occasional lifting of supplies or materials (up to 20 pounds). Some evening or weekend hours may be required for events or meetings. 

Salary : $65,000 - $75,000