Assistant Manager

This position is located in Princess Anne, Maryland. Catholic Charities of the Diocese of Wilmington is seeking an Assistant Manager who will be responsible for overseeing the day-to-day operations and management of Bethany House, a 24/7 emergency shelter for families and individuals experiencing homelessness.

This position requires full-time availability Monday through Friday, 8:30 am - 4:30 pm and may require alternate availability during evenings, overnights, and weekends, based on operational needs.

ESSENTIAL FUNCTIONS:

• Oversees operational functions of the shelter including intake, screening, and assessment processes, budgeting, record keeping, and compliance.
• Manages occupancy levels, and room assignments, according to shelter policies and guidelines.
• Develops procedures to manage the shelter in an efficient, effective, manner compliant with state and federal laws and regulations.
• Coordinates and oversees the provision of support services, including access to meals, hygiene facilities, healthcare, and other essential services; works with external services and resources such as housing assistance, employment, and social services programs to further client progress toward self-sufficiency.
• Ensures the facility is clean, safe, and well maintained at all times.
• Develops, documents, and implements individualized service plans to address client specific needs and goals.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Social Services, Human Services, or related field and three years of program management experience including staff supervision; or an equivalent combination of education and experience.
• Experience with fiscal management practices including creating and managing a budget.
• Proven leadership ability, effective communication skills, and the ability to manage time effectively.
• Strong computer skills including familiarity with Word, Excel, and database management.
• Ability to interpret and apply complex rules and regulations.
• Ability to motivate employees to work as a team, implementing decisions and reaching objectives.
• Ability to safeguard access to confidential, or sensitive, information and data.
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to and ability to pass a criminal background check in accordance with federal/state/local laws.
• Commitment to the mission and values of Catholic Charities of the Diocese of Wilmington.

Benefits:

• 401(k)/403(b)
• 401(k)/403(b) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee assistance program

Schedule:

• 8 hour shift
• 10 hour shift
• 12 hour shift
• Day shift
• Evening/night shift as needed
• Weekends as needed