What are the responsibilities and job description for the Certifier position at Catholic Charities of the Diocese of Wilmington?
Description:
This position is located in Wilmington, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a Certifier who will be responsible for the accurate and efficient completion of the intake process for Heating and Crisis Services of the Low-Income Heating Energy Assistance Program (LIHEAP).
This position requires part-time availability Monday through Friday, 8:30 am - 4:30 pm, up to 28 hours per week.
Essential Functions:
- Work with clients to explain the program services and application process, answer questions and provide clarification to determine the full needs of clients.
- Determine all sources of income, total number in the household, and calculate gross household income following regulations.
- Collect and verify all required documents based on program guidelines and verify with other sources to determine program eligibility.
- Ensure completeness of applications and determine preliminary eligibility of client.
- Address clients’ complaints/concerns and, if necessary, provide explanation of reasons a client is not eligible for services.
- Document all activity in LIHEAP database system.
- Contact vendors to determine crisis need, fuel type, validity of vendor choice, etc.
- Create and maintain case records including case follow-up.
Minimum Qualifications:
- High School diploma or equivalent and one year in a client facing role, or equivalent combination of education and experience.
- Demonstrated computer skills including Microsoft Office Suite and email clients.
- Strong problem-solving, attention to detail, and organizational skills.
- Excellent written and verbal communication skills.
- Demonstrated aptitude for working with numbers.
- Ability to maintain confidential/sensitive information and data.
- Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
- Willingness to consent to and ability to pass a criminal background check and drug screening in accordance with applicable laws.
- Commitment to the mission and values of Catholic Charities.
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
