Senior Services Specialist

Description

Wage: $24.00 - $29.00  hourly

Sign On Bonus: $5,000 signing bonus paid in two installments with a total service commitment of 27 months

Schedule: Monday - Friday, 8 am to 5 pm

Service Locations: Chelan & Grant County

Benefits:

• Medical/Dental

• FSA

• 403(b) Retirement

• Additional Voluntary Benefits

• Paid Holidays

• Vacation/Sick Leave

• Education Assistance Program

• Employee Assistance Program

• Longevity awards

Position Summary:

Senior Services Specialist is responsible for providing direct delivery of one or more of Catholic Charities Senior Programs which includes Volunteer Services, Senior Companion, and/or RSVP in a designated service area within Central Washington.  The position is responsible for client intake assessments, identifying client needs for service, inputting client information in the database, connecting trained volunteers with clients, and other deliverables to meet contract and grant requirements. 

Responsibilities:

Deliver quality direct services within one or more Senior Service Program

• Complete client intakes and conduct in-home client assessments as appropriate to ensure client meets priority population for services within the designated program
• Respond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requests
• Develop and implement group projects on-site in collaboration with Community Needs Assessor
• Ensure volunteers accurately complete log for hours of services and mileage
• Maintain confidentiality according to program and professional standards
• Maintain continued quality improvement to increase service delivery and ensure client needs are met

Maintain consistent community involvement with community agencies, parishes and other partners

• Develop and maintain good working relationships with local senior services programs
• Establish relationships with community organizations that are sources of client referrals
• Collaborate with Volunteer Recruitment Specialist for any local presentations at parishes, businesses, or resource fairs to increase public awareness of services available
• Collaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service area

Complete documentation and data collection on all services provided

• Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
• Submit personal timesheet, expense requests, and reports in a timely manner.
• Monitor volunteer/client matches to ensure service was provided as requested
• Provide Grant and Data Specialist information on volunteer hours required for billing

Participate in supervision and team meetings

• Participate in supervision with the Senior Services Lead
• Participate in Senior Services team meetings
• Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance

Perform other duties as assigned

Qualifications

Job Requirements:

The following requirements are those that are normally required for performance of this position.  Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium physical exertion, talking and hearing and adequate vision on a regular basis to perform the job requirements.  These physical demands are required up to 60% of the time. 

Non-physical Requirements:

Education

• Bachelors’ Degree in Social Sciences or related field, preferred
• High School diploma required

Experience

• 1 years’ experience in volunteer management and working with senior and disabled population required

Special Skills

• Strong communication and data collection skills
• Strong organizational and record keeping skills
• Ability to work independently and as a team member
• Ability to relate well with volunteers and clients from diverse backgrounds
• Ability to conduct on site assessments in homes and community locations
• Strong computer skills, data entry, and knowledge of Microsoft Suite

Licensure, Registration, Certification

• Valid Washington State driver’s license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

Employment is conditional upon:

• Being cleared by criminal background check and fingerprinting when required

Salary : $24 - $29