What are the responsibilities and job description for the FBH Psychiatric Care Coordinator position at Catholic Community Services?
PSYCHIATRIC CARE COORDINATOR
Vancouver, WA
Salmon Creek Site – located in North Vancouver
The Psychiatric Care Coordinator (PCC) provides direct assistance to the psychiatrist(s) and psychiatric ARNP(s) for Family Behavioral Health (FBH), and ensures all medical information is correctly entered into the FBH Electronic Health Record (EHR)/patient chart. The PCC facilitates patient flow, completes telephonic triage for scheduling of psychiatric evaluations and medication monitoring, and follows up with all areas pertaining to prescriptions of psychotropic medications. This includes the study of changing formularies within multiple Managed Care Organizations (MCOs), gathering of detailed history of prior psychotropic medications prescribed, documenting dosage, frequency, effects and side effects, and entry of such into the EHR. Frequently the PCC will negotiate with the MCO (insurance) to receive authorization for needed prescriptions. This employee will also interact with the MCO Pharmacy Chief (or other applicable MCO authority) when problematic issues pertaining to prescription payment authorizations arise. When prescription payment authorization is denied, this employee completes the appeal process, unique for each MCO. Once ordered and payment is authorized, the prescription is faxed/called in to pharmacy or ordered through the online prescription service by the employee. As most FBH prescriptions are for behavioral health issues and are psychotropic medications, this can be a complex and time-consuming process. Those who assist our psychiatrists and ARNP's also complete additional medical components of the Electronic Health Records/patient charts pertaining to demographics, current symptoms and behaviors, prior prescribed psychotropic medications, dosage and effectiveness/side effects. Weight and blood pressure are collected and documented at patient's arrival.
Who Are We
We are a values-driven organization, providing family-oriented mental health care for children, youth and families in their own homes and communities. Our skilled clinical teams provide intensive mental health services to help children and youth remain safely in their own home with their family, restoring hope, and helping to strengthen family unity. With a site located in Portland, Oregon and Washington sites in Tukwila, Burien, Vancouver, Olympia, Yelm, Shelton, Aberdeen, Bremerton, University Place, and Tacoma Family Behavioral Health offers comprehensive and intensive mental health services to a diverse population of youth and families. We employ over 700 caring and compassionate employees.
What We Value
Compassion Diversity Excellence Justice Stewardship Accountability Safety
We strive to help children and families live together safely and securely with hope and promise. We serve as a catalyst for change, challenging long-standing service traditions in community behavioral health. We approach service provision with humility and passion, demonstrated through compassionate and respectful interactions with youth and families. We offer alternatives to restrictive levels of care and stand strong to advocate with child-serving systems to provide the most normative, least-restrictive services in order to keep youth in their community.
What We Offer
Gather primary referral (to psychiatric care), behavioral symptoms and concerns from parent, CCS Clinician and others as appropriate. Gather pertinent information from patient and complete patient history, medication history (including dosage, frequency, side effects and effectiveness), and pertinent medical history.
Vancouver, nestled between the Pacific Ocean and the Cascade Mountains, on the north bank of the Columbia River with sweeping views of Mt. Hood. Vancouver, 10 miles from Portland, offers quality, affordable cost of living. Enjoy all the area has to offer:
If you are not on our careers page: please copy and paste the following URL into your browser: FBH Jobs to view our opportunities. Search for your jobs of interest and click on “Apply” to upload your resume and answer a few questions for consideration.
Please contact Katherine Landry, Operations Coordinator, at katherinel@ccsww.org with any questions.
Note for Internal Candidates: reviews internal compensation and determines increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
Vancouver, WA
Salmon Creek Site – located in North Vancouver
The Psychiatric Care Coordinator (PCC) provides direct assistance to the psychiatrist(s) and psychiatric ARNP(s) for Family Behavioral Health (FBH), and ensures all medical information is correctly entered into the FBH Electronic Health Record (EHR)/patient chart. The PCC facilitates patient flow, completes telephonic triage for scheduling of psychiatric evaluations and medication monitoring, and follows up with all areas pertaining to prescriptions of psychotropic medications. This includes the study of changing formularies within multiple Managed Care Organizations (MCOs), gathering of detailed history of prior psychotropic medications prescribed, documenting dosage, frequency, effects and side effects, and entry of such into the EHR. Frequently the PCC will negotiate with the MCO (insurance) to receive authorization for needed prescriptions. This employee will also interact with the MCO Pharmacy Chief (or other applicable MCO authority) when problematic issues pertaining to prescription payment authorizations arise. When prescription payment authorization is denied, this employee completes the appeal process, unique for each MCO. Once ordered and payment is authorized, the prescription is faxed/called in to pharmacy or ordered through the online prescription service by the employee. As most FBH prescriptions are for behavioral health issues and are psychotropic medications, this can be a complex and time-consuming process. Those who assist our psychiatrists and ARNP's also complete additional medical components of the Electronic Health Records/patient charts pertaining to demographics, current symptoms and behaviors, prior prescribed psychotropic medications, dosage and effectiveness/side effects. Weight and blood pressure are collected and documented at patient's arrival.
Who Are We
We are a values-driven organization, providing family-oriented mental health care for children, youth and families in their own homes and communities. Our skilled clinical teams provide intensive mental health services to help children and youth remain safely in their own home with their family, restoring hope, and helping to strengthen family unity. With a site located in Portland, Oregon and Washington sites in Tukwila, Burien, Vancouver, Olympia, Yelm, Shelton, Aberdeen, Bremerton, University Place, and Tacoma Family Behavioral Health offers comprehensive and intensive mental health services to a diverse population of youth and families. We employ over 700 caring and compassionate employees.
What We Value
Compassion Diversity Excellence Justice Stewardship Accountability Safety
We strive to help children and families live together safely and securely with hope and promise. We serve as a catalyst for change, challenging long-standing service traditions in community behavioral health. We approach service provision with humility and passion, demonstrated through compassionate and respectful interactions with youth and families. We offer alternatives to restrictive levels of care and stand strong to advocate with child-serving systems to provide the most normative, least-restrictive services in order to keep youth in their community.
What We Offer
- Opportunity to work with innovative therapeutic team who are serving youth and families in their home and community.
- Full-time. This position will work at our North Vancouver, WA – Salmon Creek site.
- Starting hourly pay range: $29.12 - $32.40. Pay is commensurate with related experience and credentials.
- 12 paid holidays; plus 1 personal holiday each year!
- 3 weeks' vacation per year
- 12 sick-days per year
- Medical
- Dental
- Vision Insurance
- Life Insurance (1 times annual salary)
- Retirement Plans: 403-B Employee Savings Plan and an Employer Contribution Pension
- If you possess bi-lingual fluency skills in Spanish and English, additional, tiered pay depending on consistency of services delivered to Spanish speaking families served.
Gather primary referral (to psychiatric care), behavioral symptoms and concerns from parent, CCS Clinician and others as appropriate. Gather pertinent information from patient and complete patient history, medication history (including dosage, frequency, side effects and effectiveness), and pertinent medical history.
- Evaluate needs of emergent patients (those who must be seen with no scheduled appointment) as immediately as possible, working with parent, clinician and PCP to find an appointment time, and complete written information as completely as possible for psychiatric provider in advance of appointment.
- Maintain manageable schedule for psychiatric providers, ensuring patient flow is constant but not too tightly scheduled.
- Other duties may be included.
- AA degree in related field or 1 year of medical training or 2 years of related healthcare experience.
- Experience overseeing patient records, documentation, and database systems in a medical setting.
- Strong customer service and computer skills especially in MS Office.
- Ability to manage a wide range of office telecommunications equipment that are integrated with a large computer network, including phones, faxing, copying, printing etc.
- Demonstrated ability to communicate effectively, verbally and in writing.
- Excellent interpersonal and organizational skills.
- Bi-lingual fluency skills in Spanish and English; is a plus, but not required.
- Must have reliable transportation, valid driver’s license, and automobile insurance.
- Must have an acceptable driving record per CCS’ driving policy.
- Must successfully pass required background clearances.
- Ability to work both independently and as a member of a team.
- Commitment to collaboratively teaming with staff from multi-disciplinary backgrounds.
- Demonstrated commitment to a workplace which embraces diversity.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally responsive services and work effectively in multi-cultural situations.
- Support and uphold the mission, beliefs and values of Catholic Community Services.
Vancouver, nestled between the Pacific Ocean and the Cascade Mountains, on the north bank of the Columbia River with sweeping views of Mt. Hood. Vancouver, 10 miles from Portland, offers quality, affordable cost of living. Enjoy all the area has to offer:
- Explore the region with some of the most scenic trails, lakes, and rivers with millions of square acres of dedicated outdoor space with 191 area parks in Vancouver. Take a scenic drive through the hills of north Clark County, stop off at one of many wineries; or head to Moulton Falls to enjoy a scenic backdrop for a picnic.
- Perhaps, you are a hardcore mountain biker looking to get some fresh air in lush forests, a fisherman who enjoys landing the perfect salmon, a birdwatcher looking for a red-tailed hawk, or seeking to snowshoe at Mt. Helens – Vancouver USA is the place for you!
If you are not on our careers page: please copy and paste the following URL into your browser: FBH Jobs to view our opportunities. Search for your jobs of interest and click on “Apply” to upload your resume and answer a few questions for consideration.
Please contact Katherine Landry, Operations Coordinator, at katherinel@ccsww.org with any questions.
Note for Internal Candidates: reviews internal compensation and determines increase based on their experience and also agency internal equity factors.
Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.
Salary : $29 - $32
