Resident Service Coordinator - Kincaid Court

• Provide outreach and engagement services to the residents, assists residents in identifying the services and benefits needed to maintain independence, self-sufficiency and wellbeing.

• Work closely with on-site manager to identify and monitor residents who need supportive services and work together to identify lease and house rules violations and collaborate on strategies to address these violations. Attend unit inspections as a tool to gain insight on resident’s needs.

• Assist residents in making applications for needed resources, including income, health care, employment, adult day health, transportation and other support services.

• Develop ongoing relationships with community resources such as health clinics, assessment/case management, counseling programs, adult day centers, legal services, recovery programs, ESL classes and other community resources needed by residents.

• Educate residents on service availability, application procedures both individually and as a group.

• Provide linkage to community resources for those residents that need assistance in accessing services. Act as an advocate for residents on a continuing basis to ensure consistent service from these agencies and systems. Monitor effectiveness of response and resident satisfaction with resources.

• Help residents build informal support networks with other residents, family and friends. Partner with on-site manager to plan and supervise community-building activities, such as meals, outings, holiday celebrations and community events.

• Set up volunteer support programs with organizations in the community, as appropriate.

• Create and/or maintain directory of local providers for use by both staff and residents, as needed.

• As appropriate and necessary, monitor services provided for residents by outside agencies and coordinate/collaborate with those providers.

• Assist in coordinating hospital discharge planning and move-out planning when residents plan to move out from their residence; and as necessary, work with on-site manager on eviction proceedings and prevention.

• Produce monthly informational newsletter and activities calendar for residents.

• In conjunction with supervisor and on-site manager, decide how best to spend annual budget for tenant support.

• Organize and facilitate resident meetings. Problem solve with residents when appropriate. Provide professional communication and leadership in a variety of meeting/presentation settings that support open, honest communication and inclusion of diversity.

• Solicit in-kind donations as needed.

• Work closely with on-site Management in welcoming new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.

• Serve as resident advocate in terms of policy development and administration, interaction with staff members, negotiating solutions to problems, and within the greater community.

• Ensure minimum training hours are met each year according to HUD contract.

• In all of the above responsibilities, maintain case notes (i.e., a record of the resident contract, referrals and time spent) in the online services software.

General Responsibilities

• Observe/follow guidelines on confidentiality rights of residents and respect their privacy.

• Maintain accurate record of hours worked and turn in timesheets and mileage reimbursement on schedule.

• Attend trainings required of employees and supervisory meetings as scheduled; participate as team member in staff meetings and division meetings as required.

• Be familiar with landlord/tenant law and the actions that are permissible for landlords and the responsibilities of residents.

• Maintain cooperative relationships with residents/businesses in surrounding neighborhood.

• Uphold and model the service mission of Catholic Housing Services in all aspects of work life. Represent CHS at appropriate trainings, community, and provider forums as appropriate.

• Contribute to and support a positive, team-oriented work environment.

• Perform other job-related duties as assigned.

Physical and Mental Acuity Requirements

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to understand and apply custodial and maintenance instructions/manuals.

• Able to observe safety rules.

• Able to climb ladders and work in high places.

• Able to walk, kneel, climb, stand, crouch, stoop, reach, push, pull and other related activities associated with maintenance janitorial work.

• Able to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.

• Able to occasionally lift up to 100 pounds together with a team member.

• Able to move a 2-yard trash container.

• Able to hand write legibly.

• Able to prioritize multiple tasks and to follow through to the completion of tasks.

• Able to work independently and as a team member.

• Able to perform tasks requiring manual dexterity.

• Regularly able to perform duties as assigned.

• Able to see well enough to identify cleaning needs and complete to acceptable standards.

• Able to use sound judgment in regular and demanding situations.

Job Conditions

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mental illness, or are experiencing anger or frustration.

Qualifications

• 2 years’ experience working with seniors and/or people with special needs OR BA or BSW in social service field.

• Ability to work independently without direct on-site supervision.

• Basic computer skills with ability to maintain client records, produce community resource information flyers, and informational materials.

• Good oral and written communication skills.

• Possession of problem-solving abilities, knowledge of crisis prevention planning and crisis intervention techniques.

• Well-organized, flexible, creative, able to conduct self in a professional manner.

• Ability to work within the mission, goals and objectives of the Catholic Housing Services and Catholic Community Services.

Preferred Qualifications

• Demonstrated experienced in working with elderly people who may have multiple health, safety and psychosocial issues.

• Experience in assisting people in accessing community agencies and resources, linking with services and working with and understanding of culturally diverse groups.

• Knowledge of resources in communities in which property is located.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.