IT Field Support Specialist

Position Summary:

The Diocese of Raleigh is seeking a highly motivated and skilled IT Field Support Specialist to join our collaborative and supportive technology team. The IT Field Support Specialist is a crucial role providing exceptional technical support to our parishes and schools across a multi-county region of eastern North Carolina.

In this role, you will be responsible for end-user assistance, hardware/software troubleshooting, and maintaining the seamless operation of our IT infrastructure. We are looking for a technically proficient problem-solver with excellent customer service skills and the flexibility to travel throughout the region of eastern North Carolina on a weekly basis.

Candidates must either currently live in, or be planning to move to, Raleigh, North Carolina, or the eastern part of North Carolina.

The Diocese offers competitive salaries and a comprehensive benefits package, including health, life, disability, and retirement options, as well as paid time off and a generous holiday schedule. Make a tangible difference by delivering top-tier IT support!

Key Responsibilities:

• Provides first-level technical support to end-users via multiple channels identifying, investigating, and resolving users’ problems with computer software and hardware.
• Applies knowledge of computer software, hardware, and procedures to diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and mobile device software, and peripherals.
• Install, configure, and maintain IP telephony devices and cloud phone pbx systems.
• Assist with the setting up and maintenance of user accounts and access permissions.
• Assist in monitoring and maintaining IT Security systems.
• Document and track support requests and resolutions using a ticketing system.
• Develops and communicates department projects and goals.
• Collaborate with other IT team members to identify and implement improvements.
• Collaborate with other employees to research and resolve problems.
• Provide training and guidance to end-users on IT best practices and tools.
• Coordinates service with software, hardware, or network vendors as needed.
• Evaluates expanding or enhancing computer operations; makes recommendations for improvement and upgrades to hardware and software to manage workload and system requirements.
• Participates in projects, implementations and support of multiple locations.
• Stay up to date with the latest technological trends and advancements.
• Performs other related duties as assigned.

Minimum Requirements:

• Associate’s degree in information technology/computer science or related field or carry an equivalent level of experience in lieu of a degree.
• At least 1 year of related experience as an IT Field Support Specialist, IT Field Technician or similar role is highly preferred.
• Must have a valid driver’s license that’s in good standing and have willingness to travel on a regular basis (80% Travel Per Week) periodically using your personal vehicle (with mileage reimbursement) when an organizational vehicle is unavailable for use.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols, hardware, and software troubleshooting.
• Proficient with Microsoft Office Suite.
• Possess and ability to explain technical issues to both technical and nontechnical employees and customers.
• Proficient with or the ability to quickly learn an array of computer hardware peripherals and software applications.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Strong organizational and time-management skills.
• Employment is contingent upon applicants satisfactorily passing a criminal background check and reference checks.
• Must complete Safe Environment Training within 30 days of hire.

Preferred qualifications:

• Certifications such as CompTIA A , Network , or Microsoft Certified Professional (MCP) are a plus.

Hours per Week: 40

About Us: The Roman Catholic Diocese of Raleigh comprises the 54 eastern counties of North Carolina, covering 33,088 square miles with a population of 5,088,389 (based on 2020 census data). The diocese is divided into eight deaneries with a total of 80 parishes, 17 missions, and 4 centers for campus ministry. The diocese is served by 147 active diocesan and religious order priests. The diocese includes nearly 500,000 Catholics.