Operation Director

Catholic Health Services Operation Director Melville, New York Apply Now

Overview : Catholic Health is one of Long Island’s finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice, and a network of physician practices across the island. At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence-based practice to improve outcomes – to every patient, every time. We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace!

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Job Details : The Operations Director is responsible for establishing a clinic operating model that is both efficient and leads to high-quality patient outcomes, and provides oversight across multiple medical practices. This role reports to the Assistant Vice President (AVP) and collaborates with Hospital and Service Line leadership to plan and execute strategies for growth and program enhancement that align with Catholic Health’s Vision Forward strategic goals.

The Operations Director is responsible for managing practice resources, developing and implementing an operational plan, and ensuring that procedures are carried out properly at all locations. Additionally, the Operations Director is expected to regularly evaluate organizational efficiency and make necessary changes to maximize physician and staff productivity at local practices in their assigned medical practices.

The Operations Director is a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. Demonstrates a track record of working hands-on in a physician practice environment and building strong cohesive teams with a patient-first and operational sustainability mentality. The Operations Director will work on-site and be visible in the assigned practices with travel expected to the various medical offices. The ability to manage multiple priorities in a time-sensitive environment is a key responsibility.

Key Responsibilities :

• Multi-Center Operational Rigor with a focus on patient experience and engagement.
• Challenge the status quo by developing and championing new ideas that add value to the organization.
• Ensure the delivery of an exceptional patient, physician, and staff experience.
• Review patient satisfaction, physician experience, and employee engagement survey results.
• Develop process improvement and action plans in response to systemic issues.
• Supervise, lead, and develop Operational Managers to oversee day-to-day operations.
• Conduct independent operational reviews on performance, quality, and other Key Performance Indicators.
• Assist with due diligence for the Medical Group’s employed physician network acquisitions.
• Lead the preparation and adherence of the annual operational, staffing and capital budgets.
• Monitor the front-end revenue cycle performance for the assigned practices.
• Ensure appropriate accreditation and re-accreditation certifications are in place.
• Collaborate with the CHS IT Team to ensure issue resolution and identify optimization opportunities.
• Identify recruitment strategies in collaboration with Human Resources.

Position Requirements and Qualifications :

Education : Bachelor’s degree from an accredited university or college preferably in Health Management or Business Administration. Master’s Degree in Healthcare Administration preferred.

Skills : Experience in multi-practice management, proven verbal, quantitative, financial, and interpersonal skills. In-depth and up-to-date knowledge of medical practice administration.

Experience : Minimum of five (5) years of experience managing physician practices and ten (10) years of experience in healthcare management.

Salary Range : USD $120,000.00 - USD $170,000.00 / Yr. This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate’s qualifications, skills, competencies, and experience. The salary range or rate listed does not include any bonuses / incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.

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Salary : $120,000 - $170,000