Lead Transportation Specialist MHB

Salary: 20.46-30.70 USD

Facility: Mercy Hospital of Buffalo

Shift: Shift 2

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours:

varies 8:00am-4:00pm

Summary:
This position has both operational and administrative responsibilities. Operational responsibilities include staffing of the transportation specialist position in the Transfer Center during all designated operational hours and coordination of all designated acute care ambulance dispatch. Administrative responsibilities include maintenance of all transportation operation manuals, the transportation orientation process, coordination and verification of the vendor transportation invoice process, and maintenance of on line transportation systems.

Responsibilities:

EDUCATION and EXPERIENCE

• High School Diploma or equivalent
• AAS Degree in Business
• A minimum of three (3) years office manager or resource scheduling experience preferred
• Previous healthcare experience preferred
• Demonstrated computer literacy and competency in Microsoft office applications to include Excel

Or

• High School Diploma or equivalent
• in lieu of degree, a minimum of three (3) years office manager or resource scheduling experience required
• Previous healthcare experience preferred
• Demonstrated computer literacy and competency in Microsoft office applications to include Excel

KNOWLEDGE, SKILL AND ABILITY:

Excellent communication skills and the ability to:

• Assist team members to discern patient transportation needs
• Develop and maintain relationships working productively with internal and external personnel
• Utilize technology to enhance communication and to collect and report data
• Collaborate effectively to meet defined expectations
• Lead and mentor transportation specialists team

Critical thinking and the ability to:

• Identify resource and performance gaps and develop immediate and longer term responses
• Identify transportation requests and match with response that meet patient needs and is most efficient
• Manage multiple priorities in a fast paced environment frequently with time constraints
• Recognize outliers and escalate responsibly

Analytical thinking and the ability to:

• Participate in the development of standard protocols and algorithms
• Reconcile contractual commitments and Catholic Health utilization with vendor invoicing
• Gather and present data and analytics in promotion and support of plans to achieve Catholic Health objectives