Practice Support Associate

Position Summary:

As a Practice Support Associate for Catholic Health Services, you will be responsible for a variety of clerical duties to help facilitate the daily functions of the Physician Practice. This position requires the ability to function in a multi-tasking computerized environment including use of the CHS EPIC Practice Management System.

You will play a vital role in accommodating our patient’s needs by providing exemplary customer service. Our goal is to treat our patients with I-CARE Values: Integrity, Compassion, Accountability, Respect and Excellence.

Duties and Responsibilities:

• Answering phones
• Taking messages and proper routing
• Scanning in Epic
• Scheduling appointments
• Preparing patient charts for visits
• Contacting insurance companies for referrals and authorizations
• Assisting patients with various needs
• Contributes to and consistently applies Catholic Health policies, procedures, and benefits to all customers and/or employees without discrimination.
• Employee conducts himself/herself in conformity with the HIPAA Compliance Program and applicable institutional policies and procedures for patient privacy.  In addition, employee conducts himself/herself in conformity with the Catholic Health Security policies and procedures.
• Every effort has been made to make your job description as complete as possible.  However, it in no way states or implies that these are the only duties you will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position. 

Requirements:

• High School diploma or GED required; Associates degree or completion of a related specialty program in an accredited school is preferred.
• Microsoft Office Suite proficiency, Word, Excel, PowerPoint, Outlook
• Excellent interpersonal skills and effective written and oral communication skills to enhance population specific service, team collaboration and analytical problem solving
• Can multitask and work efficiently
• Knowledge of medical terminology desirable
• Able to use, maintain and troubleshoot office equipment

Expectation for All Employees:

• Demonstrate knowledge of and conduct himself/herself in conformity with the CHS Compliance Assurance Program and Standards of Conduct.  Employee shall receive a copy of the CHS Compliance Program Handbook and be aware of the CHS Helpline.  Employee will perform all work activities according to the highest ethical and legal standards.

• Conduct himself/herself in conformity with the HIPAA Compliance Program and applicable institutional policies and procedures for patient privacy.

• Play an active role in the CHS Information Security Awareness Program by following and supporting all CHS information security policies and procedures to the best of their ability.  This will include reporting any suspected fraud, abuse, or violation of policy to the appropriate management or reporting mechanism.
• Support the organization’s mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, commitment to our community, and accountability and ownership.

*Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the Medical Assistant will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

Salary : $19 - $27