What are the responsibilities and job description for the Lead Certified Medical Assistant position at Catholic Medical Center?
Who You Are:
You are an experienced Medical Assistant with a strong leadership background and a passion for supporting your team in delivering high-quality patient care. You thrive in dynamic environments, managing multiple priorities, and ensuring compliance with healthcare regulations. You are a proactive communicator and dedicated to continuous improvement in clinical workflows, training, and team development.
What You'll Do:
- Coordinate daily staffing and provide back-up for Medical Assistants and LPNs, ensuring smooth operations across all practice sites.
- Train and mentor new and existing staff in collaboration with the Nurse Manager to enhance team performance.
- Lead efforts for EMR updates and integration, becoming a "Super User" to support clinical staff.
- Manage the medication prior authorization process and assist staff with systems like CovermyMeds.
- Oversee rooming schedules, clinical scheduling problem-solving, and assist with patient flow issues.
- Ensure compliance with Joint Commission and other regulatory requirements through daily and monthly room checks and ongoing quality assurance.
- Review patient charts in advance of appointments, ensuring all lab work and diagnostic procedures are complete.
- Act as a resource for the Medical Assistant and LPN teams, offering training, guidance, and support.
What You'll Bring:
- 5 years of experience as a Medical Assistant with progressively responsible experience; prior supervisory or lead experience is preferred.
- Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or Clinical Certified Medical Assistant (CCMA) certification.
- Basic Life Support (BLS) certification.
- Proficiency in EMR systems, ICD-10, CPT coding, and insurance procedures.
- Knowledge of healthcare regulations and commitment to maintaining a high standard of patient care.
Who we are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country.
We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment.
CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States.
With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
