What are the responsibilities and job description for the Patient Service Representative - Lakeview Internal Medicine position at Catholic Medical Center?
Patient Service Representative (Full-Time Days) - Lakeview Internal Medicine
Who You Are:
Catholic Medical Center is seeking a highly organized and detail-oriented individual with excellent communication skills. You thrive in a fast-paced environment and are committed to providing exceptional clerical support to both patients and medical staff. You understand the importance of confidentiality and adhere to HIPAA and regulatory standards. You are proactive, dependable, and eager to contribute to the smooth operation of the front desk and patient care processes.
What You'll Do:
- Process daily charge tickets for incoming patients and manage provider daily schedules.
- Verify patient information, including current address, insurance status, and emergency contact.
- Obtain patient signatures on registration forms and yearly renewals.
- Input patient demographic and insurance data accurately into the system.
- Address patient complaints and resolve issues effectively, escalating when necessary.
- Handle incoming phone calls, take messages, and ensure accurate documentation in patient charts.
- Scan, sort, and file documents into patient charts, following proper guidelines.
- Schedule referrals and specialist appointments, ensuring proper documentation.
- Assist with patient discharges, collecting payments, and processing charges at the time of service.
- Manage incoming and outgoing mail, scan relevant reports into EMR.
What You'll Bring:
- High school diploma or equivalent.
- Two to three years' experience in health care setting performing similar work activities including, but not limited to clerical, billing or insurance processing.
Who We Are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country. We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment. CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States. With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
