What are the responsibilities and job description for the Service Desk Technician II position at Catholic Medical Center?
Service Desk Tech II (Per Diem) - Information Technology
Who You Are:
Catholic Medical Center is seeking a tech-savvy professional with a passion for solving problems and providing exceptional customer service. You thrive in a collaborative environment where your communication, troubleshooting, and technical skills are valued. You are eager to assist end users with hardware, software, and systems issues, ensuring seamless operation across all levels of support.
What You'll Do:
What You'll Bring:
1-3 years of experience in the Service Desk/Customer Service discipline and operations environment.
Associate degree in Computer Science or equivalent experience/professional certification.
Capable of resolving complex issues requiring detailed systems and applications knowledge, exercising judgment in triaging calls, and mentoring Service Desk personnel.
CompTIA A preferred.
Who we are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country. We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment. CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States. With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Who You Are:
Catholic Medical Center is seeking a tech-savvy professional with a passion for solving problems and providing exceptional customer service. You thrive in a collaborative environment where your communication, troubleshooting, and technical skills are valued. You are eager to assist end users with hardware, software, and systems issues, ensuring seamless operation across all levels of support.
What You'll Do:
- Display proven troubleshooting, customer service, and communication skills to diagnose, triage, and resolve issues efficiently.
- Provide telephone, mobile messenger, web-based, and remote support to end users.
- Create and resolve service support tickets in IT Service Management software per department guidelines and Service Level Agreements.
- Perform backup of data files and programs, maintaining the backup media tape library.
- Monitor the progress of jobs executing on host platforms.
- Monitor Interface Console for consistent data transmission between information systems.
- Audit internal procedure documentation to ensure all documentation is current.
- Provide backup for other Service Desk staff during time off, maintaining knowledge of procedures for all shifts and functions.
- Engage in appropriate roles during disasters, fire drills, and other emergency situations.
- Exercise care in the operation and use of equipment and reference materials, performing routine cleaning and preventative maintenance to ensure continued equipment functionality.
What You'll Bring:
1-3 years of experience in the Service Desk/Customer Service discipline and operations environment.
Associate degree in Computer Science or equivalent experience/professional certification.
Capable of resolving complex issues requiring detailed systems and applications knowledge, exercising judgment in triaging calls, and mentoring Service Desk personnel.
CompTIA A preferred.
Who we are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country. We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment. CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States. With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
