Program Director II

POSITION SUMMARY

This position oversees the operations of the Complex Care Shelter, a low-barrier homeless shelter with supportive services in Anchorage, AK. The operation encompasses services 24 hours a day, seven days a week serving up to 83 guests in single and double occupancy rooms, as well as daytime services. The service population includes adult men and women who experiencing complex medical conditions and homelessness This position is responsible for day to day operations of the entire program using a Trauma Informed Service Model. This position, in collaboration with the Sr. Director of Adult Homeless Services is also responsible for year to year planning, public relations, managing partner relations, and fiscal management.

ABOUT US

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: We compassionately serve those in need, strengthen individuals and families, and advocate for the common good.

Vision: All Individuals and Families are Flourishing.

Impact Statement: Catholic Social Services empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Guiding Principles: - Catholic Social Teachings - Reverence for humanity - Striving for excellence - Empowering personal fulfillment - Strengthening through collaboration

ABOUT OUR PROGRAM/DEPARTMENT

The Complex Care Shelter (the Sockeye hotel) provides supportive services for individuals who have difficulty accessing and navigating congregate shelter due to disability or health characteristics. CCS operates 24 hours a day, seven days a week serving up to 83 guests nightly in single or double occupancy rooms. CSS provides day services to adult men, women and seniors in a trauma informed service model. Please go to Complex Care - Catholic Social Services - Alaska (cssalaska.org) for more information about CCS.

REQUIRED COMPETENCIES

Teamwork: Interacts with people effectively. Encourages and respects the input of all team members. Communicates openly and honestly. Cooperates withing the team and across the agency. Supports group decisions and puts group goals ahead of personal goals.

Stress Tolerance: Displays emotional resilience. Deals with difficult and adverse events while maintaining professionalism and caring. Responds appropriately in the face of tension, emotion, and resistance. Seeks support from others when necessary and uses appropriate coping techniques.

Leadership: Displays the ability to lead, inspire, and unite a team of diverse individuals toward a common purpose.

Flexibility: Has the capacity to adjust to changes in the environment at the program, agency, local, state, and federal level. Seeks opportunity from a changing landscape.

Relationships: Is able to develop and maintain positive and collaborative relationships with individuals and partner organizations.

Fiscal Management: Has knowledge and competency in drafting and maintaining program budgets from multiple private and public sources. Can operate program within budgetary controls. Can maintain competency with financial management software.

Personal Management: Can oversee and manage multiple lines of supervision using a strengths based model. Maintains positive program morale and attitudes of dignity, respect, and cooperation toward all.

Program Management and Logistics: Able to observe the program multiple perspectives to ensure smooth day to day operations.

Data Management: Understands the importance of accurate and complete data collection and reporting while maintaining client centered and trauma informed practices. Is able to interpret and use data to make programmatic decisions.

Communication: Communicates effectively across sectors and with multiple individuals with varied backgrounds and experiences. Demonstrates empathy and compassion in verbal and non-verbal communication. Practice and model active listening techniques.

Knowledge of low barrier service delivery principles

Knowledge of Motivational Interviewing and Trauma Informed Care.

Knowledge of basic facility management.

Knowledge of Municipal, State of Alaska, and Federal licensing, policies, procedures, and other regulations related to emergency shelter provision.

Knowledge of healthcare systems and the intersections of healthcare and homelessness

Proficiency in Microsoft Office Suite

RESPONSIBILITIES

Program Implementation/Design and Development/Evaluation: fulfill program mission. Operate within mission/philosophy of agency. Monitor needs assessments and design strategies for program/agency operations. Design program goals, objectives and methodologies. Evaluate and measure outcomes of program services; and make program service adjustments as needed.

Oversee management of Daily Operations: ensure smooth operations of program and services. Respond to after-hours needs when necessary. Respond to emergencies.

Client Advocate: act as advocate on behalf of population served and/or individual clients when necessary. Act as a community resource for advocacy and planning in the community.

Budget Management: in conjunction with Program Managers, Finance Department, Grants Department and agency leadership, draft operating, capital and grant budgets, monitor all financial reports; code and authorize check requests, assist with cost analysis; long range financial planning.

Personnel Management: oversee Program Management staff in efforts to recruit, hire, train, coordinate continuing education, supervise, evaluate, and oversee health, morale, welfare of employees and employee terminations. Draft/amend job descriptions. Immediate supervision of three program managers.

Development: draft/implement development plan with Sr. Director of Adult Shelter Services and CSS Administrative staff to include all aspects of grant writing/proposal evaluation /management, special events, direct mail solicitations, acknowledgements and donor data base.

Community Relations: implement community relations strategies with Sr. Director of Adult Shelter Services and CSS Dev/Com which may include public speaking, interviews, tours, production of brochures, newsletters and other media relations materials.

Legislative Affairs: In conjunction with the Sr. Director of Adult Shelter Services and Administrative staff, monitor legislative activities, and help design/implement legislative strategies which may include preparing position papers, presentations, meetings with legislators and other government officials.

Licensing/Policies/Procedures and other Regulations: monitor and comply with all Agency, Municipal, State, Federal regulations regarding program operations and/or funding requirements/restrictions. Draft/implement (with approval) appropriate program policies and procedures.

Facility Operations/Management: oversee Program Management efforts for providing that the facilities are in safe, good condition and clean at all times, and that all needed resources are available. Attend to capital projects as approved.

Case Conferencing/Referrals: ensure a smooth referral and community feedback process. Attend/facilitate regular case conferencing as appropriate.

Volunteer Services: with the assistance of Program Managers and Volunteer Manager, oversee training, recognition, and termination of volunteers.

Training: in conjunction with the Training Director and Sr. Director of Adult Homeless Services, and outside contractors, plan, schedule, coordinate, and facilitate training curriculum for program staff and self.

Inter/intra agency relations: attend Agency Directors meetings. Network with other providers and attend community meetings on behalf of agency as directed. In conjunction with Program Managers, engage with any other internal or external program staff on campus issues.

Reporting: collect and compile program data in accordance with plan developed with CSS leadership, funders, and other stakeholders. oversee submission of regularly scheduled narrative, statistical, grant reports; provide other reporting as required.

Participate in agency Continuous Quality Improvement including committees and task forces as required.

Complete duties within timelines and budget.

Other duties as assigned

QUALIFICATIONS

Minimum Education Requirement: Bachelor’s degree in social work, sociology, psychology, counseling, business, or a related field. Four (4) years of experience can be substituted for the required education.

Minimum Experience Requirement: Two (2) years of relevant work experience with at least one (1) year of supervisory experience.

A relevant combination of education and experience may be considered.

WORK ENVIRONMENT

Work environment: This position is located within a Non-Congregate shelter located at 303 West Fireweed Lane. This location has a mix of office space, guest rooms, and common areas. Remote work completed rarely.

Physical demands: The physical demands of the job, including bending, sitting, lifting and driving. Work is performed in a non-congregant shelter for people experiencing homelessness. Frequently required to stand and walk for duration of shift. Occasional driving is required. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.

Travel: Travel out of Alaska is rare. Occasional travel within the Municipality of Anchorage is required.

Location: 303 W Fireweed Lane, Anchorage, AK, Community Meetings, and Partner sites.